Workforce Planner responsible for demand forecasting and colleague scheduling in banking operations. Managing performance reporting and ensuring optimal service levels.
About the role
- Sales Operations Data Quality Specialist supporting data management and reporting for sales teams at Questel. Collaborating across departments to ensure data accuracy and system performance in a hybrid work setup.
Responsibilities
- Increase the effectiveness and efficiency of Questel’s sales teams.
- Support business change management and the execution of important projects by providing the data, reports, and insights needed for good decision-making.
- Keep reports and dashboards clean, reliable, and aligned with business needs, and help identify opportunities to improve data processes and overall system performance.
- Support Sales Operations projects by preparing data, testing system changes, and updating documentation.
- Update, clean, and validate Salesforce data to ensure accuracy and consistency.
- Maintain and update reports and dashboards used by Sales, Sales Operations, SAST, Finance, and Management.
- Monitor data across Power BI (PWBI), Salesforce and Synergy to ensure accuracy and alignment, and report any inconsistencies.
- Create new reports and dashboards for internal needs and document how they are built.
- Identify and report data issues such as errors, duplicates, or missing information.
- Share ideas to improve data processes, reporting quality, and system performance.
- Collaborate with CRM, Finance, SAST, and other teams when data or reporting tasks require cross-functional work.
- Maintain clear documentation for data rules, reporting logic, and recurring activities.
- Participate in weekly prioritization meetings as part of sprint planning.
- Support data accuracy in DealHub, including testing and validating updates.
Requirements
- Bachelor’s degree in Business Administration, Information Systems, or a related field.
- 1-2 years of experience in data management, reporting, CRM operations, or a similar role in a company of comparable complexity and multinational environment.
- Familiarity with Intellectual Property business is a plus but not necessary.
- Fluent in English required; French and other languages encouraged.
- Strong experience using Salesforce, comfortable with new IT software, and proficient with Microsoft Office.
- Power BI experience is a plus.
Benefits
- Health insurance
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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