IT Operations Engineer solving tech issues and supporting desktop technology across various locations. Ensuring productivity through troubleshooting and IT project management.
About the role
- Lead Systems Operations Engineer managing file transmission services in hybrid role at Wells Fargo. Ensuring system efficiencies and collaborating with vendors for problem resolution.
Responsibilities
- Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
- Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
- Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
- Work with vendors and other technical personnel for problem resolution
- Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
- Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
- Discuss and explain technical information over email and phone in a professional manner
- Will be digesting detailed log files either manually or via an application such as Splunk
- Analyze business workflows and recommend improvements while having a risk, compliance, & governance-based mindset
- Work on file transmission clients and libraries
Requirements
- 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 1+ years of experience supporting multiple file transfer protocols - FTPS, SFTP, NDM, AS2.
- 1+ years with a role requiring customer communication via phone and email
- 1+ years of experience with databases (Oracle, SQL or MongoDB) or OS (Linux and Windows Server)
- 1+ years of experience with monitoring /alarming tools (Splunk or Application Dynamics)
- 1+ years of Managed File Transfer (MFT) support products like Axway, IBM Sterling
- 1+ years scripting experience such as VBA, VBS, JavaScript, Python, Bash.
- Proven history of analytical skills
- Microsoft Office suite and reporting experience
- Knowledge of Business Intelligence / Analytics tools (Microsoft PowerBI, Tableau, etc.)
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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