Lead Systems Operations Engineer managing file transmission services in hybrid role at Wells Fargo. Ensuring system efficiencies and collaborating with vendors for problem resolution.
Responsibilities
Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
Work with vendors and other technical personnel for problem resolution
Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
Discuss and explain technical information over email and phone in a professional manner
Will be digesting detailed log files either manually or via an application such as Splunk
Analyze business workflows and recommend improvements while having a risk, compliance, & governance-based mindset
Work on file transmission clients and libraries
Requirements
5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ years of experience supporting multiple file transfer protocols - FTPS, SFTP, NDM, AS2.
1+ years with a role requiring customer communication via phone and email
1+ years of experience with databases (Oracle, SQL or MongoDB) or OS (Linux and Windows Server)
1+ years of experience with monitoring /alarming tools (Splunk or Application Dynamics)
1+ years of Managed File Transfer (MFT) support products like Axway, IBM Sterling
1+ years scripting experience such as VBA, VBS, JavaScript, Python, Bash.
Proven history of analytical skills
Microsoft Office suite and reporting experience
Knowledge of Business Intelligence / Analytics tools (Microsoft PowerBI, Tableau, etc.)
Benefits
Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development
Job title
Lead Systems Ops Engineer – File Transfer Services
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