ERP Operations & Systems Owner responsible for operational excellence and data quality at BLACKROLL®. Collaborating with teams to ensure scalable ERP processes and efficiencies.
BA
Hybrid Operations Support Lead II – Credit Fraud Claims, Credit GWIM Claims
Posted 2 hours ago
About the role
- Operations Support Lead II supports Credit Fraud Claims at Bank of America. Providing tools to employees, remediating system issues, and analyzing risks within established guidelines.
Responsibilities
- Provides employees with the tools needed to assist clients (may include equipment, system access, skilling, etc.)
- Remediates system issues
- Performs reporting and analysis to identify risks and trend
- Assists with process and procedure updates in line with business changes
- Manages expenses through device recovery, equipment management, and virtual assistant reinforcement
- Partners with operations leaders on site support including desk assignments, move assistance, desk audits, and equipment provisioning
- Records retention execution
Requirements
- Minimum 1-year current experience processing Credit GWIM and/or Credit Fraud Claims.
- Customer centric approach to problem resolution.
- Must work well in a team environment, as well as thrive independently
- Strong leadership skills
- Must have a strong and positive work ethic and follow Bank of America's Core Values
- Must be flexible and adapt quickly to change
- Ability to multi-task and meet specific performance goals
- Excellent written and oral communication skills
- Strong attention to detail
- Excellent follow-up skills
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Operations Specialist driving operational excellence and supporting the Data Services Enablement team. Ensuring efficient processes and high - quality service delivery across the organization.
Workforce Planner responsible for demand forecasting and colleague scheduling in banking operations. Managing performance reporting and ensuring optimal service levels.
Ops Enablement Manager responsible for product and operations optimization. Leading global scalability and operational efficiency initiatives at Equinix.
Werkstudent:in für Operations & Growth im ClimateTech - Startup ecopals. Unterstützung in Marktanalysen, Wachstum und strategischen Projekten zur nachhaltigen Infrastruktur.
Fund Operations Analyst at Fidelity performing daily operations to ensure accuracy in mutual funds. Collaborating closely across the organization for effective fund management.
Operations Manager leading production teams and ensuring quality and safety in manufacturing at TTM Technologies. Oversee processes, manage budgets, and support production objectives.
Lead Systems Operations Engineer managing file transmission services in hybrid role at Wells Fargo. Ensuring system efficiencies and collaborating with vendors for problem resolution.
Project Lead for HR data environment in London; focused on improving systems and reporting in a hybrid working model.
Analyst joining Validus Risk Management to support trade lifecycle across various financial instruments. Gaining exposure to global financial markets and developing analytical and operational skills.