Hybrid Key Account Manager

at Questel

• Job title: Key Account Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Alexandria, United States

About the role

• Key Account Manager responsible for managing top tier clients and driving revenue growth for Questel in Intellectual Property and Legal segments. Collaborating with internal teams to deliver client solutions effectively.

Responsibilities

• Primarily responsible for managing a group of Questel’s existing top tier clients and develop new accounts
• Maintain existing client revenue and aggressively grow revenue to maximize Questel’s share of client spend
• Build strong client relationships, working directly with decision-makers and key influencers at each client
• Follow up and advance revenue growth through a consultative sales process to identify and effectively communicate with decision makers within an organization
• Establish revenue and profit goals and expand revenue opportunities with existing key clients, working directly with client decision-makers and budget holders
• Build sustainable relationships with key clients through open and interactive communication
• Educate clients on all existing and new offerings
• Assist in development of proposals for key clients
• Service, support and ensure satisfaction with key clients in collaboration with our SME, help desk and Operations
• Understand key competitors and how our service offering can provide a superior experience to our clients
• Provide an exceptional client experience through continuous contact and follow through
• Actively contribute to organizational learning by providing and tracking resolution for client feedback to internal stakeholders
• Prepare and implement an Annual Account Revenue Growth Plan for each client
• Keep records of client interactions in the company CRM
• Perform other functions as necessary or assigned
• Work on special projects and other duties as assigned by management

Requirements

• Bachelor’s degree or equivalent work experience required
• Minimum of two (2) years’ experience in a business-to-business account management environment preferably in SaaS, Services, IP/Innovation and/or Legal domain
• Exceptional analytical, organizational, oral and written communication skills
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of an organization, including executive and C-level
• Demonstrated experience in both SaaS and Services
• Excellent listening, negotiation, and presentation skills
• Proficiency in Microsoft Office, Sales Force and advanced Excel skills
• Account and team management experience and skills
• Ability to work independently with minimal supervision and as part of a team
• Ability to interact with Corporate and law firm customers, understand their needs, create solutions, and grow revenue
• Motivation/willingness to take initiative, engage with clients and complete assignments
• Participate in a culture of responsiveness to strengthen relationships and ensure the needs and time of others are met and respected

Benefits

• No direct benefits mentioned in the job description