Technical Customer Support Specialist at Plusgrade providing solutions for customers in travel tech. Collaborating with teams to enhance customer journeys and streamline technical support processes.
About the role
- Technician supporting IT for Questel's innovation and intellectual property management based in Tunis. Managing ticketing systems and maintaining a knowledge base for user support.
Responsibilities
- Handle IT support requests from other employees
- Responsible for triaging recorded support tickets
- Maintain a Knowledge Base to improve user support
- Handle level 1 tickets and serve as queue master in Jira Service Management
Requirements
- Preferably hold a BAC+2 (two-year post-secondary diploma)
- Good knowledge of Windows 10 systems and office hardware
- Basic networking/local network administration with Microsoft Active Directory
- Strong proficiency in English and French
Benefits
- Modern technological environment
- Opportunities to develop skills in intellectual property and innovation management
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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