Technical Support Engineer providing 2nd level support for SCADA systems in a hybrid model. Collaborating with service technicians globally and assisting in product release processes.
About the role
- Technician supporting IT for Questel's innovation and intellectual property management based in Tunis. Managing ticketing systems and maintaining a knowledge base for user support.
Responsibilities
- Handle IT support requests from other employees
- Responsible for triaging recorded support tickets
- Maintain a Knowledge Base to improve user support
- Handle level 1 tickets and serve as queue master in Jira Service Management
Requirements
- Preferably hold a BAC+2 (two-year post-secondary diploma)
- Good knowledge of Windows 10 systems and office hardware
- Basic networking/local network administration with Microsoft Active Directory
- Strong proficiency in English and French
Benefits
- Modern technological environment
- Opportunities to develop skills in intellectual property and innovation management
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Desktop Support Technician managing DHS desktop computing environment and peripherals. Providing advanced end user support and maintenance in a hybrid role across Allegheny County.
Warehouse material handler ensuring product quality and order accuracy at Thorne. Role involves receiving deliveries, conducting inventory, and maintaining a safe work environment.
Sales Support Analyst managing the overall administration and oversight of sales support activities. Responsible for new processing, client setup, and issue resolution for Highmark Health.
Field Service Support Technician providing in - home installations and service for Connect America's Lifeline products. Seeking a compassionate individual for customer service roles in the Detroit area.
Support Engineer at Zinc providing tech support for user issues. Collaborating with Customer Success and Engineering teams to resolve bugs and improve processes.
Join a global team as Technical Support Specialist assisting customers with support requests. Shape customer experience through innovative solutions and collaboration with cross - functional teams.
Technical Executive managing integrations for new partners at Lyst, a fashion shopping platform. Collaborating with fashion brands and internal teams in a dynamic environment.
Technical Support Engineer delivering global support for Salesforce Marketing Cloud. Managing complex customer issues and providing top - tier technical expertise in a customer - centric environment.
Support Analyst providing first - level assistance to business areas using Jira. Engaging with critical systems that account for significant revenue in a hybrid role in São Paulo.