MI
Mercari, Inc.Senior CRM Specialist
Senior CRM Specialist managing CRM initiatives for Mercari's product offerings including Merpay and Mercoin. Leading strategy and project execution for optimizing customer experiences.
About the role
- Coordinate project follow-up (tracking schedules, deliverables, etc.)
- Guide clients in shaping their requirements through interactive workshops led by the project manager
- Oversee client environment setup and the validation phase to ensure a smooth, accurate implementation
- Prepare client deliverables (meeting material, training documents, etc.)
- Coordinate all project stakeholders, including internal teams such as technical and sales teams
- Understand client's key challenges and objectives
- Advise clients and share best practices
- Ensure effective use of our solutions
- Maintain strong relationships with our clients to strengthen partnerships and identify potential upsell/cross-sell opportunities
- Act as the client advocate internally, raising and prioritizing identified needs and contributing to continuous improvement of the customer experience
- Serve as the primary point of contact for client requests, with the ability to qualify and prioritize inquiries effectively
Requirements
- Minimum 3 - 5 years of experience in SaaS
- Fluent in French and English
- Excellent communication skills, both written and verbal
- Highly organized, rigorous and able to work independently
- Focused on delivering results and creating value for clients
- Analytical thinker with a creative approach and strong listening skills
- Familiarity with the innovation lifecycle is a plus
Benefits
- Health insurance
- Profit-sharing
- CSE perks
- Swile card
- Attractive compensation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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