Join a global team as Technical Support Specialist assisting customers with support requests. Shape customer experience through innovative solutions and collaboration with cross - functional teams.
About the role
- Analista de Suporte N1 JR providing IT support and solutions to clients. Collaborating with teams to tackle customer issues and enhance service delivery.
Responsibilities
- Receive, understand, log, classify, gather additional information and perform initial tests via phone calls, email and chat;
- Analyze and forward tickets promptly;
- Record information from support interactions conducted through the service channels in a clear and objective manner;
- Handle tickets following established procedures;
- Provide user support for the use of PC resources or corporate systems;
- Inform the requester of the incident/request about its progress, offering clarifications, guidance and information;
- Perform software configuration and installation;
- Log incidents in the ITSM tool to ensure they are routed to the correct team;
- Request, forward and monitor telephone maintenance services performed by external vendors.
Requirements
- High school diploma
- Experience in N1 Support and customer service (remote and phone);
- Experience installing and configuring software;
- Knowledge of the Windows operating system (7, 8, 10 and 11);
- Knowledge of the Office 365 suite;
- Basic understanding of Computer Networks and Information Security;
- Basic knowledge of ITIL;
- Good oral and written communication skills;
- Proactivity;
- Ability to work well in a team;
- Availability for flexible working hours.
- **Preferred qualifications**
- University degree in progress or completed in IT or related fields;
- ITIL certification;
- MCITP or MCSE certification.
Benefits
- Meal and/or grocery allowance for groceries and meals 🍴
- Medical and dental assistance so you and your family can maintain good health 💙
- Pharmacy discount program for medication savings 💊
- Childcare assistance according to current policy 🍼
- Gym partnership to encourage physical activity 🤸♀️🤸♂️
- Partnership with SESC for a variety of cultural and leisure programs ✈
- Partnerships for language studies, technology courses and online learning platforms 📚
- Payroll-deductible loan with attractive rates + financial education program 💰
- Corporate University and learning tracks with diverse content on technology, soft skills, market trends and more 👨💻
- Employee referral program with opportunities for prizes and bonuses 🎁
- Group life insurance ⛑
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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