Key Account Manager Senior for Nestlé handling strategic accounts in foodservice. Developing and expanding key client portfolio in convenience channels and petrol sectors.
About the role
- Senior Revenue Cycle Relationship Manager at Qualifacts, managing client relationships and ensuring effective revenue cycle management for RCM clients. Building strong partnerships and collaborating with cross-functional teams.
Responsibilities
- Responsible for providing oversite of a customer's revenue cycle relationship and act as the advocate for the customer in the relationship with Qualifacts
- Serve as the primary point of contact for our RCM clients, managing their accounts, driving client engagement, and delivering top-notch service
- Building and maintaining strong, long-lasting relationships with clients, becoming their trusted advisor and advocate within the company
- Proactively managing a portfolio of RCM client accounts, ensuring the timely and effective delivery of our services
- Collaborating with cross-functional teams to ensure a smooth and efficient onboarding process for new RCM clients
- Continuously monitoring key performance indicators (KPIs) and financial metrics for clients, identifying areas for improvement and recommending strategies to optimize revenue cycles
- Regularly communicating with clients to provide updates on their account status, share industry insights, and offer best practices; gathering client feedback and insights to drive product improvements and enhancements
- Addressing client concerns, inquiries, and issues promptly and effectively, collaborating with internal teams to find solutions
Requirements
- Bachelor’s degree, plus 4 years of related experience in client success, account management in healthcare or RCM industry; or master’s degree and 2 years of related experience
- Experience in a customer facing role in healthcare with increasing levels of responsibility using EHR applications for medical billing, or Behavioral Healthcare billing
- Experience with state billing requirement and insurance standards across different states
- Deep understanding of revenue cycle management processes and healthcare billing with proven success with increasing complex accounts
- Exhibits advanced RCM knowledge
- Exhibits expert software knowledge
- Competent with reporting and data analytics in support of engagement requirements
- Competent in Financial Statement (i.e., P&L, Balance Sheet, revenue & expense) results and terminology
- Competent in all aspects of Customer and Qualifacts compliance needs – including GAAP, Medicare/payer requirements, and State and Federal mandates
- Exposure to behavioral/mental health care strongly preferred
Benefits
- Equal opportunity employer
- Celebrates diversity
- Committed to creating an inclusive environment for all employees
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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