About the role

  • Patient Account Representative overseeing claims follow-up in a hybrid role at Memorial Hermann. Responsible for timely collection, analysis, and mentoring of less experienced staff.

Responsibilities

  • Responsible for the timely collection of third party and private pay receivables
  • Reviews incoming correspondence and takes appropriate action
  • Responds promptly to inquiries
  • Analyzes accounts for errors, adjustments and credits, issuing corrected entries when necessary
  • Updates account information accordingly
  • Documents communications accurately and completely
  • Serves as a mentor and resource for less experienced staff
  • Ensures safe care to patients, staff and visitors
  • Adheres to all Memorial Hermann policies, procedures, and standards

Requirements

  • High School Diploma or GED, preferred
  • Prefer three (3) years hospital business office or medical related experience
  • Some knowledge of business office, patient billing, or collection/reimbursement procedures in a healthcare setting preferred
  • Ability to multi-task in a fast paced, high volume environment
  • Proficient in Microsoft office with emphasis on Excel, 10-key and math

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

Job title

Patient Account Rep – Claims Follow Up

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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