Patient Account Representative overseeing claims follow-up in a hybrid role at Memorial Hermann. Responsible for timely collection, analysis, and mentoring of less experienced staff.
Responsibilities
Responsible for the timely collection of third party and private pay receivables
Reviews incoming correspondence and takes appropriate action
Responds promptly to inquiries
Analyzes accounts for errors, adjustments and credits, issuing corrected entries when necessary
Updates account information accordingly
Documents communications accurately and completely
Serves as a mentor and resource for less experienced staff
Ensures safe care to patients, staff and visitors
Adheres to all Memorial Hermann policies, procedures, and standards
Requirements
High School Diploma or GED, preferred
Prefer three (3) years hospital business office or medical related experience
Some knowledge of business office, patient billing, or collection/reimbursement procedures in a healthcare setting preferred
Ability to multi-task in a fast paced, high volume environment
Proficient in Microsoft office with emphasis on Excel, 10-key and math
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