Hybrid Implementation Specialist, Clinical/Sys Admin – EHR Implementation

at Qualifacts

• Job title: Implementation Specialist, Clinical/Sys Admin – EHR Implementation
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, Tampa, United States

About the role

• Clinical Implementation Specialist leading EHR technology implementations for behavioral health software. Requires clinical expertise and communication skills for successful customer relations and project execution.

Responsibilities

• Assess clinical practices, state reporting, and patient treatment requirements; develop collaborative solutions and present recommendations
• Lead new customer implementations from kickoff through go-live, ensuring a smooth and efficient process
• Resolve client inquiries promptly, maintaining ownership through resolution
• Maintain project documentation and communicate updates via agendas, minutes, and project management tools
• Build and sustain positive, productive relationships with customers and internal teams
• Apply consultative techniques to identify configuration requirements and implement best practices
• Review and validate software configurations with customer implementation teams
• Ensure quality of configured features and prepare customers for effective end-user training
• Complete product training and demonstrate adaptability across multiple EHR platforms
• Creatively resolve and assess a wide range of issues, suggesting alternative approaches as needed
• Document and track all customer state and reporting requirements to ensure compliance
• Record all customer interactions in CRM according to established standards
• Participate in on-site visits as needed to gather data and understand workflows

Requirements

• Bachelor’s degree or equivalent experience required
• Clinical experience in behavioral health or general healthcare
• SaaS/cloud implementation experience; EHR/EMR experience preferred
• Strong remote collaboration skills
• Data visualization and reporting analysis expertise
• Familiarity with CCBHC and state-specific clinical requirements (NY or CA preferred)
• Knowledge of HIPAA compliance
• Exceptional customer service and communication skills (written & oral)
• Quick, logical problem-solving with attention to detail and follow-through
• Strong organizational and time management skills
• Ability to travel up to 25%

Benefits

• Health insurance
• Professional development