Senior Technical Consultant leading design discussions for enterprise - scale ServiceNow implementations. Focusing on ITSM HRSD, SPM, ITOM to enhance operational efficiency and drive business success.
About the role
- Senior Associate responsible for managing cloud operations and troubleshooting at PwC. Building client relationships while navigating complex IT environments with a focus on security and performance.
Responsibilities
- Responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems
- Manage and optimize cloud infrastructure and services for seamless operations
- Build meaningful client connections and manage teams
- Navigate complex situations and deepen technical expertise
Requirements
- Minimum Degree Required : Bachelor Degree
- Desired Degree : Master Degree
- Certification(s) Preferred : ITIL 4, COBIT, ISO 27001, ServiceNow Certification(s), BMC Helix Certification(s), Flexera Certification(s), Jira Service Management (JSM) Certification(s)
- Experience with ServiceNow or similar tool’s IT Service Management modules
- Understanding of Cloud platforms (AWS, Azure, Google Cloud Platform) including key technologies such as Observability, AIOps
- Knowledge of IT Financial Management and cost asset management
Benefits
- Medical
- Dental
- Vision
- 401k
- Holiday pay
- Vacation
- Personal and family sick leave
- Annual discretionary bonus
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