Service Operations Support Case Worker facilitating escalated service - related questions and guiding clients at Corebridge Financial. Collaborates across business units to enhance service delivery.
About the role
- Manager in Provider Operations Revenue Cycle Team at PwC, supervising teams and implementing operational strategies. Driving client engagement and analyzing complex problems to deliver high-quality outcomes.
Responsibilities
- Supervise, develop, and coach teams to achieve client goals
- Manage client service accounts and engagement workstreams
- Create and implement impactful operational strategies
- Solve complex problems to develop premium-quality deliverables
- Utilize autonomous decision-making and professional skepticism
- Cultivate meaningful client relationships
- Inspire teams and navigate ambiguity
- Facilitate meaningful dialogue between different perspectives
Requirements
- Bachelor's Degree
- 6 years of experience
- Degree in Health Administration, Business Administration/Management, Accounting & Finance, Medicine/Health preferred
- In-depth abilities in managing client engagements
- Specialization in revenue cycle operations for healthcare providers
- Understanding of operational and financial drivers in healthcare
- Knowledge of industry trends and regulatory changes
- Proficiency in healthcare revenue cycle operating models
- Proficiency in reporting technologies and automation
- Benchmarking healthcare revenue cycle performance
- Supervising teams to create an atmosphere of trust
Benefits
- medical
- dental
- vision
- 401k
- holiday pay
- vacation
- personal and family sick leave
Job title
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