Senior ServiceNow Developer designing, developing, and supporting enterprise ServiceNow solutions for federal clients. Collaborating with stakeholders to enhance service delivery and end - user satisfaction.
About the role
- Junior ServiceNow Developer supporting core business functions at PwC. Assist in developing, testing, and maintaining ServiceNow applications and configurations.
Responsibilities
- Assist in developing, testing, and maintaining ServiceNow applications and configurations
- Configure and customize core ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.)
- Support customization of ServiceNow modules based on defined requirements
- Learn to build and maintain workflows, UI policies, client scripts and other configuration components
- Learn to build integrations with external systems (REST, SOAP, JDBC, etc.)
- Learn to implement and maintain security, access controls (ACLs), domain separation and RBAC
- Help troubleshoot issues and escalate complex problems to senior team members
- Assist in creating and updating documentation such as runbooks and design notes
- Collaborate with developers, testers and stakeholders to deliver quality solutions
- Create dashboards, reports, performance analytics and metric tracking
- Troubleshoot and resolve platform issues, performance bottlenecks and bugs.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Engineering or a related field (or relevant internship/projects)
- 0–2 years of experience with ServiceNow or other ITSM platforms (internships or training projects are acceptable)
- Basic understanding of JavaScript fundamentals and willingness to learn Glide scripting and ServiceNow APIs
- Familiarity with ServiceNow configuration elements (Business Rules, UI Policies, Client Scripts, Workflows, Flow Designer) is a plus
- Basic knowledge of REST APIs or willingness to learn integrations
- Understanding of relational databases and data modelling
- Awareness of ITIL/ITSM concepts and best practices
- Comfort working in agile environments (Scrum/Kanban)
- Basic exposure to version control systems such as Git
- Analytical and problem-solving mindset with attention to detail
- Strong communication skills and eagerness to learn and collaborate.
Benefits
- Work flexibility – hybrid working model (min. 2 days in the office per week)
- flexible start of the day
- workation
- sabbatical leave
- Development and upskilling – our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker
- Wide medical and well‑being program – a medical care package (incl. physiotherapy, discounts on dental care)
- coaching
- mindfulness sessions
- psychological support
- education through dedicated webinars and workshops
- financial and legal advice
- Possibility to create your individual benefits package (e.g. lunch pass, insurance packages, concierge, veterinary package for a pet, massages)
- access to a cafeteria – vouchers, discounts on IT equipment and car purchase
- 3 paid hours for volunteering per month
- Additional paid Birthday Day off
Job title
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