Sales Representative focusing on customer consultation and order management for system products at SEMCO. Engaging with clients to ensure satisfaction and loyalty while promoting the business's offerings.
About the role
- Inside Sales Representative driving sales and ensuring customer experience at Purple. Responsible for engaging with customers and maintaining sales metrics through inbound and outbound channels.
Responsibilities
- Drive incremental sales through inbound (and some outbound) channels
- Engage with customer inquiries via phone, chat, and other communication channels
- Build excitement and brand value by applying our Sales Methodology framework
- Ability to walk customers up the buying ladder and provide an optimal Purple experience
- Provide detailed notes and documentation for each customer interaction
- Maintain acceptable sales KPI’s (Sales/ Hr , Avg. Order Value, Engagements, CSAT, and Discount Rates)
- Maintain acceptable schedule adherence and productivity levels
- Meet all other individual performance metrics
- Maintain in-depth, detailed, current knowledge of all products, prices, promotions, and warranty/returns/refunds policies and procedures
- Attend (in-office and remote) trainings, team meetings, and individual coaching sessions as needed
Requirements
- High School Diploma or GED (some college preferred)
- One to two years of sales experience (Contact Center experience a plus)
- Experience with sales CRM’s, order processing systems, and customer engagement tools
- Knowledge of mattress/sleep products industry helpful
- Top-notch sales skills with familiarity in various sales methodologies
- Strong work ethic and mental fortitude
- Ability to thrive in a fast-paced, high-energy, competitive environment
- Excellent verbal and written communication skills
- Superior computer literacy, typing, and multi-tasking skills
- Remote work experience helpful
Benefits
- Medical
- Dental
- Vision
- 401(k) Match
- Paid Time Off
- Earn a Mattress
- Purple Swag
- Amazing Purple Products
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