Founding Account Executive for new AI product, focusing on sales and market expansion in France. Involved in building sales process, playbook, and educating the market on AI's future.
About the role
- Inside Sales Representative driving sales and ensuring customer experience at Purple. Responsible for engaging with customers and maintaining sales metrics through inbound and outbound channels.
Responsibilities
- Drive incremental sales through inbound (and some outbound) channels
- Engage with customer inquiries via phone, chat, and other communication channels
- Build excitement and brand value by applying our Sales Methodology framework
- Ability to walk customers up the buying ladder and provide an optimal Purple experience
- Provide detailed notes and documentation for each customer interaction
- Maintain acceptable sales KPI’s (Sales/ Hr , Avg. Order Value, Engagements, CSAT, and Discount Rates)
- Maintain acceptable schedule adherence and productivity levels
- Meet all other individual performance metrics
- Maintain in-depth, detailed, current knowledge of all products, prices, promotions, and warranty/returns/refunds policies and procedures
- Attend (in-office and remote) trainings, team meetings, and individual coaching sessions as needed
Requirements
- High School Diploma or GED (some college preferred)
- One to two years of sales experience (Contact Center experience a plus)
- Experience with sales CRM’s, order processing systems, and customer engagement tools
- Knowledge of mattress/sleep products industry helpful
- Top-notch sales skills with familiarity in various sales methodologies
- Strong work ethic and mental fortitude
- Ability to thrive in a fast-paced, high-energy, competitive environment
- Excellent verbal and written communication skills
- Superior computer literacy, typing, and multi-tasking skills
- Remote work experience helpful
Benefits
- Medical
- Dental
- Vision
- 401(k) Match
- Paid Time Off
- Earn a Mattress
- Purple Swag
- Amazing Purple Products
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