Family Support Services Manager providing operational leadership for Family Support Services program. Supervising staff and ensuring high - quality service delivery with compliance and performance monitoring.
About the role
- Manager, API Integrations leading client connections to PureSpectrum's MarTech ecosystems. Overseeing integration processes while ensuring successful client onboarding in a hybrid role.
Responsibilities
- Serve as the primary technical advisor for enterprise clients and partners during integration planning and delivery.
- Lead technical discovery, solution architecture, and data mapping to define successful integration outcomes.
- Own documentation and developer enablement: create and maintain clear API guides, sample payloads, Postman collections, mapping templates, and integration examples to streamline onboarding.
- Partner with Customer Success and Sales to align integration plans with business cases and activation goals.
- Convert customer requirements into clear technical specifications and prioritization recommendations for Product & Engineering.
- Track and analyse integration performance metrics (e.g., Integration timelines, success rates, uptime, API adoption, activation time) and drive continuous improvement.
- Monitor integration health post-launch and proactively troubleshoot issues with internal and external teams.
- Represent the “voice of the customer” to guide API roadmap evolution.
- Establish scalable onboarding methodologies and lean approaches to reduce custom effort and increase velocity of integration.
Requirements
- 5–7 years of experience in Product Ownership, Technical Program Management, Solutions Engineering, or Technical Consulting within SaaS or Market Research/Insights tech preferred.
- Background in Product Owner or Developer roles, ideally with experience supporting API-driven products.
- Prior experience working directly with clients to integrate into a platform or ecosystem; preference for candidates from the buyer side of MR/insights due to the higher complexity of use cases.
- Strong knowledge of RESTful APIs, Postman, API documentation.
- Experience supporting buyer API integrations
- Exceptional communication and relationship-building skills across both marketing and engineering audiences.
- Proven ability to drive outcomes through a consultative approach rather than direct code delivery.
- Proven ability to track enterprise level integrations through various phases of lifecycle.
Benefits
- robust medical coverage
- wellness stipend to support your physical and mental well-being
- paid parental leave
- paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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