Technical Support Manager responsible for technical inquiries at TomTom's automotive solutions. Delivering high - quality support and collaborating with various teams.
About the role
- Client Success Manager driving adoption and success for self-service scripting tool at global data and insights organization. Supporting clients through onboarding, training, and ongoing engagement.
Responsibilities
- Act as a trusted advisor to clients, understanding their goals and challenges
- Onboard and train clients on the self-service scripting tool to ensure successful adoption
- Provide ongoing support, best-practice guidance, and optimisation recommendations
- Monitor client usage, engagement, and satisfaction, proactively addressing risks and opportunities
- Identify upsell and cross-sell opportunities related to the self-service scripting tool
- Confidently position and sell the tool to existing and prospective clients
- Run product demonstrations and consultations, clearly articulating value and ROI
- Support contract renewals by demonstrating ongoing value and impact
- Gather client feedback and share insights with Product and Engineering teams
- Work closely with Sales, Operations, and Product to align on client needs and solutions
- Create and deliver client-facing materials such as guides, FAQs, and training sessions
- Help clients transition from managed services to self-service where appropriate
- Empower clients to become confident, independent users of the tool
Requirements
- Experience in Client Success, Account Management, or Consultative Sales (SaaS or tech preferred)
- Proven ability to sell or promote self-service or technology-based solutions
- Strong communication and presentation skills
- Commercial mindset with experience identifying growth opportunities
- Highly organised, proactive, and comfortable managing multiple client relationships
- Experience working with scripting tools, platforms, or digital products is a plus (but not essential)
- Good understanding of online research methodology and questionnaire writing
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technical Success Manager II at TomTom delivering technical support for automotive solutions. Collaborating with teams to enhance customer experience in a cross - functional role.
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