Head of Customer Success managing the Customer Success function to drive revenue growth at ablefy. Building relationships with customers and leading a high - performing team in a SaaS environment.
About the role
- Client Success Manager driving adoption and success for self-service scripting tool at global data and insights organization. Supporting clients through onboarding, training, and ongoing engagement.
Responsibilities
- Act as a trusted advisor to clients, understanding their goals and challenges
- Onboard and train clients on the self-service scripting tool to ensure successful adoption
- Provide ongoing support, best-practice guidance, and optimisation recommendations
- Monitor client usage, engagement, and satisfaction, proactively addressing risks and opportunities
- Identify upsell and cross-sell opportunities related to the self-service scripting tool
- Confidently position and sell the tool to existing and prospective clients
- Run product demonstrations and consultations, clearly articulating value and ROI
- Support contract renewals by demonstrating ongoing value and impact
- Gather client feedback and share insights with Product and Engineering teams
- Work closely with Sales, Operations, and Product to align on client needs and solutions
- Create and deliver client-facing materials such as guides, FAQs, and training sessions
- Help clients transition from managed services to self-service where appropriate
- Empower clients to become confident, independent users of the tool
Requirements
- Experience in Client Success, Account Management, or Consultative Sales (SaaS or tech preferred)
- Proven ability to sell or promote self-service or technology-based solutions
- Strong communication and presentation skills
- Commercial mindset with experience identifying growth opportunities
- Highly organised, proactive, and comfortable managing multiple client relationships
- Experience working with scripting tools, platforms, or digital products is a plus (but not essential)
- Good understanding of online research methodology and questionnaire writing
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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