Technical Support Representative providing high quality telephone technical support and problem resolution for customers. Assisting with account - related issues and collaborating with team for performance maximization.
PS
Hybrid Tier 2 Technical Support Specialist
Posted last month
About the role
- Tier 2 Technical Support Specialist resolving escalated technical issues and supporting IT needs for credit unions. Collaborating with the Tier 1 team to provide exceptional customer service.
Responsibilities
- Troubleshooting and resolving escalated tickets with expertise and efficiency.
- Supporting and maintaining environments running Microsoft 365, VMware, Veeam, VDIs, Mimecast, CATO, etc.
- Assisting with networking, cloud solutions, and security best practices.
- Providing top-notch customer service—because IT support is more than just fixing problems; it’s about making people’s lives easier!
- Collaborating with our Tier 1 team and mentoring junior techs.
- Identifying recurring issues and implementing proactive solutions.
Requirements
- 2+ years of IT support experience in an MSP or similar environment.
- Strong knowledge of Windows Server, Active Directory, M365 administration, and virtualization (VMware/VDIs).
- Experience with backup and disaster recovery solutions like Veeam and/or Zerto.
- Networking know-how, including firewalls, SD-WAN (CATO), and monitoring tools (Auvik).
- A knack for troubleshooting, problem-solving, and thinking on your feet.
- The ability to work independently and as part of a fun, dynamic team.
Benefits
- Opportunities for growth, training, and certification support.
- Flexible work environment with a mix of remote and on-site support.
- Competitive salary, great benefits, and the chance to work with cutting-edge technology.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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