Customer Support Technician at Vaisala handling 24/7 monitoring and troubleshooting of network performance. Ensure excellent support for internal and external customers in a fast - paced environment.
About the role
- Infrastructure Support Analyst managing core infrastructure for Global Credit Union. Responsibilities include installation, configuration, and maintenance of systems in a hybrid environment.
Responsibilities
- Responsible for understanding and effectively maintaining core infrastructure production environment.
- Maintain core infrastructure environment including installation, configuration, monitoring, operation, troubleshooting/repair, and maintenance of physical and virtual core infrastructure devices, in a 24/7 environment.
- Assist with maintenance and support of enterprise backup and recovery solutions.
- Support implementation of deployments and upgrades to enterprise applications and operating systems impacting core infrastructure.
- Provide resource support to Application/Development teams requiring production assistance and collaboration and support for new or enhanced products across the enterprise.
- Create scripts based on clear requirements and existing architecture/design to support automation of system/application/network functions.
- Ensure Disaster Recovery Playbooks and processes are regularly reviewed, updated, and tested.
Requirements
- Minimum two-year postsecondary degree with technical focus.
- Training and/or successfully passed certificate exams in Cloud foundation, CompTIA A+, CompTIA Server+ or equivalent.
- Two years' experience with server installation, management, and configurations.
- Administration experience in several technological disciplines including but not limited to Microsoft products, Active Directory, server management, VMware, VDI/Citrix, and Commvault.
- Must have working knowledge of hyper-converged infrastructures, Linux operating systems, scripting languages, and tools.
- Must be familiar with Agile concepts and practices.
- Experience with SCCM and/or Intune, ServiceNow, Azure DevOps, and VMware preferred.
Benefits
- Short-term and long-term incentives
- Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
- 401(k) plan with a 5% match
- Employee Assistance Program (EAP)
- Life and disability coverage
- Voluntary cash benefits for accident, hospitalization and critical illness
- Tuition Reimbursement
- Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
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