System Support Engineer managing support operations for Clever Devices' customers. Collaborating with teams to resolve technical issues and ensuring customer satisfaction in mobility solutions.
About the role
- Infrastructure Support Analyst I, II, or III at Global Credit Union, maintaining core infrastructure and supporting enterprise applications and deployments.
Responsibilities
- Responsible for understanding and effectively maintaining core infrastructure production environment.
- Assist with maintenance and support of enterprise backup and recovery solutions.
- Support implementation of deployments and upgrades to enterprise applications and operating systems.
- Provide resource support to Application/Development teams.
- Lead tools issue resolution activities using knowledge of system environment and cross-functional collaboration.
- Create scripts to support automation of system/application/network functions.
- Ensure Disaster Recovery Playbooks and processes are reviewed, updated, and tested.
- Develop and maintain adequate documentation to allow peer review prior to implementation.
Requirements
- Minimum two-year postsecondary degree with technical focus.
- Training and/or successfully passed certificate exams in Cloud foundation, CompTIA A+, CompTIA Server+ or equivalent.
- Two years' experience with server installation, management, and configurations.
- Administration experience in Microsoft products, Active Directory, server management, VMware, VDI/Citrix, and Commvault.
- Must have working knowledge of hyper-converged infrastructures, Linux operating systems, scripting languages, and tools.
- Excellent written and oral communications and interpersonal skills required.
- Ability to set and manage priorities judiciously, meet expected timelines.
- Familiar with Agile concepts and practices.
- Experience with SCCM and/or Intune, ServiceNow, Azure DevOps, and VMware preferred.
Benefits
- Short-term and long-term incentives
- Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
- 401(k) plan with a 5% match
- Employee Assistance Program (EAP)
- Life and disability coverage
- Voluntary cash benefits for accident, hospitalization and critical illness
- Tuition Reimbursement
- Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
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