System Support Engineer managing support operations for Clever Devices' customers. Collaborating with teams to resolve technical issues and ensuring customer satisfaction in mobility solutions.
About the role
- Provider Support Analyst responsible for improving provider workflows and customer satisfaction in healthcare. Evaluating and resolving provider requests while collaborating with operational staff.
Responsibilities
- Responsible for triaging, evaluating and resolving all provider requests
- Participate in the development and implementation of strategic initiatives
- Analyze, communicate, and escalate status on direct issues
- Initiate continuous process improvements and identify areas of opportunity
- Using process improvement methodologies, assist in translation of provider business
Requirements
- High School diploma, or equivalent (GED) required, bachelor’s degree highly desired
- 1-3 years prior LQTC experience, highly desired
- Vocational training in specific aspects of job functions
- Medical background and experience reviewing medical reports
- Direct healthcare experience in medical case management
Benefits
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
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