Hybrid Senior Outreach Manager – Tribal Engagement

at Puget Sound Energy

• Job title: Senior Outreach Manager – Tribal Engagement
• Job type: Full Time
• Experience level: Senior
• Salary: $94,300 - $156,900 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Kent, United States

About the role

• Design and implement customer outreach plans to engage tribal communities for energy efficiency programs at Puget Sound Energy. Leading community outreach efforts and supporting clean energy initiatives.

Responsibilities

• Designing and implementing a local integrated customer outreach plan to achieve appropriate customer involvement and adoption of PSE products and services
• Engaging with customers facing barriers to participation through direct customer education and strategic partnerships
• Reducing energy costs, meeting sustainability goals, and preparing for emergencies while supporting PSE’s clean energy future
• Leading customer and community outreach during storms, public safety power shutoff, and other emergencies
• Creating partnerships with tribal communities to understand their clean energy goals
• Understanding customers and communities with barriers to participation and designing approaches to reach them
• Partnering with customer insights, program, marketing, and events teams to create tailored outreach strategies
• Building relationships with tribal community partners and tribal business owners
• Interacting directly with customers, including small and medium business owners, tribal communities, and residential customers facing barriers
• Developing and maintaining knowledge of complex programs and their interactions
• Planning and leading program education presentations, workshops, and tablings
• Increasing participation in existing products and services and raising awareness of customer emergency preparedness
• Building trust and strategic relationships within the community through outreach
• Managing contractual relationships for select community partnerships
• Supporting on-the-ground outreach elements for program campaigns
• Ensuring a coordinated customer outreach approach across multiple departments
• Identifying obstacles to customer participation and proposing potential solutions
• Negotiating and engaging with multiple PSE entities to obtain consensus on overcoming barriers

Requirements

• Bachelor’s degree in communications, public relations, social work, or other related field; or equivalent combination of education and work experience
• Seven (7) years of experience in external relationship management/customer outreach
• Experience in customer outreach/community relations, including engaging in complex issues
• Experience in the design and execution of customer outreach plans
• Excellent verbal, written, and presentation skills
• Proven track record of innovation and creative thinking
• Strong project management skills including hands-on activities and managing projects with cross-functional teams
• Demonstrated analytical and problem-solving skills
• Familiarity with the needs of a community and advocating on its behalf
• Ability to lead and manage multiple priorities and irregular schedule commitments
• Successful track record developing relationships with external partners and communities representing diverse interests
• Valid Washington State Driver’s License

Benefits

• Medical, dental, vision insurance
• Basic life and short- and long-term disability insurance
• Voluntary options of supplemental life insurance
• Accidental death and dismemberment insurance
• Flexible spending accounts for health care and dependent daycare
• Employee assistance program (EAP)
• 401(k) investment option
• Cash balance retirement plan
• Paid Time Off (PTO)
• Paid Holidays