Senior Project Manager responsible for three key clients in marketing. Managing projects in a fast - paced environment with a strong focus on quality and efficiency.
About the role
- Lead Digital Workplace services for JetBlue, managing endpoint and collaboration platforms. Oversee user experience and ensure operational reliability in a hybrid work environment.
Responsibilities
- Own End User Computing & MDM: device lifecycle management (Windows/macOS/mobile), image pipelines, automated provisioning, remote support tooling, and endpoint security integration (EDR, disk encryption)
- Run Collaboration Platforms & Office365: tenant architecture, Teams/Exchange/SharePoint governance, lifecycle, policy/retention, identity integration (SSO/SCIM/Azure AD)
- Operate Voice Platforms: IP telephony, SBC, session routing, contact center integrations (AWS CCaaS or equivalent), PSTN connectivity, and quality of service (QoS) monitoring
- Drive digital workplace transformation: modern device strategies, remote/office hybrid UX, and adoption programs that measurably improve productivity metrics
- Ensure user-impacting SLAs and incident playbooks; partner with Reliability & Ops for major incidents and outage communications
- Enforce collaboration data protection and compliance: DLP, retention, eDiscovery, and regulatory requirements
- Implement observability for user experience (call quality, endpoint health telemetry) and integrate with monitoring/incident response systems
- Manage vendor relationships (device OEMs, UCaaS providers, MDM platforms) and license optimization
- Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
- Other duties as assigned
Requirements
- Bachelor’s Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
- Six (6) years in EUC/UC/Collaboration engineering
- Hands-on experience with MDM platforms (Intune, JAMF), Office365 tenant administration, Teams voice architectures, and contact center platforms
- Strong understanding of endpoint security, identity, and productivity tooling
- Available for occasional overnight travel (10%)
- Must pass a pre-employment drug test
- Must be legally eligible to work in the country in which the position is located
- Authorization to work in the US is required; this position is not eligible for visa sponsorship
Benefits
- performance bonuses
- restricted stock units
- access to healthcare benefits
- 401(k) plan and company match
- crewmember stock purchase plan
- short-term and long-term disability coverage
- basic life insurance
- free space available travel on JetBlue
- and more
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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