Client Success Manager driving client satisfaction, solution adoption, and long - term relationships at FIS. Collaborating with clients to realize business goals and ensure value from solutions.
About the role
- Senior Business Account Manager offering strategic energy information to top business clients at Puget Sound Energy. Engaging with internal departments to enhance customer service and needs assessment.
Responsibilities
- Provides strategic energy information and solutions to meet the diverse service needs of PSE's top 200 business customers.
- Is responsible for managing and communicating customer expectations through effective communication while developing strategies to grow relationships across internal departments.
- Identifies key commercial and industrial customer needs and responds to them in a timely manner.
- Is also responsible for leading and participating in education campaigns and process improvement initiatives as appropriate for commercial & industrial customers.
Requirements
- BA/BS degree in mechanical or electrical engineering, business, communications, public administration, or related professional experience.
- 8 years experience in large business, utility customer service or utility operations, OR a combination of work experience and education.
- Proven exemplary communication and negotiating skills.
- Demonstrated ability to implement strategic plans and decisions.
- Ability to use MS Office, Excel, Outlook, CIS and ACT!
Benefits
- Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance.
- There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP).
- For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan.
- Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year.
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