Account Manager responsible for expanding and increasing revenue from a portfolio of high - potential clients. Key focus on building relationships and driving growth within the client base, while utilizing analytical insights.
About the role
- Client Success Manager driving client satisfaction, solution adoption, and long-term relationships at FIS. Collaborating with clients to realize business goals and ensure value from solutions.
Responsibilities
- Act as a subject matter expert in business-specific domains
- Collaborate cross-functionally with product, sales, and support teams to deliver tailored solutions
- Build strong relationships with clients, proactively engage across the lifecycle
- Develop a deep understanding of clients’ business objectives and collaborate with clients to build a joint success plan
- Proactively analyze client health and product usage data
- Act as a strategic advisor, bringing forward expansion opportunities and insights to sellers
- Capture, communicate, and bring forward expansion recommendations from customer insights to sellers
Requirements
- 5-7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles
- Understanding of the entire commercial loan process
- Bachelor’s degree; relevant previous experience in financial technology services
- Ability to clearly articulate business value (written/verbal) to various stakeholders within clients’ organizations
- Knowledge of financial technology industry and products
- Strong analytical skills, including experience with Tableau or similar software
- Strong communication/presentation skills and confidence in all levels of customer engagement/situations
Benefits
- Competitive salary and benefits
- A voice in the future of fintech
- Always-on learning and development
- Collaborative work environment
- Opportunities to give back
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