Call Center Senior Manager ensuring compliance and operational excellence at 1 - 800 Contacts. Leading managers and agents to enhance customer experience and operational effectiveness.
About the role
- Call Center Representative at Providence Medical Foundation advocating for members and resolving inquiries through various channels. Navigate managed care system while collaborating with internal teams.
Responsibilities
- Support the Call Center Team and internal departments by advocating on behalf of members.
- Help members navigate through the managed care system.
- Resolve customer inquiries through multiple channels.
- Perform data entry to maintain computer systems.
- Upkeep of resources to remain current.
- Coordinate special projects and events.
Requirements
- 2 years Customer service environment.
- Basic MS Windows, Excel, Word, and Outlook experience.
- Experience in a Healthcare setting.
- Customer service experience in a managed care environment.
- IDX experience.
Benefits
- Retirement 401(k) Savings Plan with employer matching
- Health care benefits (medical, dental, vision)
- Life insurance
- Disability insurance
- Time off benefits (paid parental leave, vacations, holidays, health issues)
- Voluntary benefits
- Well-being resources
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Consumer Specialist at Reckitt managing relationships and promoting Enfamil products through superior customer service in a contact center environment.
Sales Performance Leader responsible for leading a contact center sales team at The Travel Corporation. Driving revenue growth and guest satisfaction through coaching and performance monitoring.
Resolution Specialist in Contact Center managing high volume customer inquiries via phone and chat. Collaborating with associates to resolve issues in a customer - focused environment.
Call Center Agent managing empathic calls to negotiate debt payments with clients. Supporting individuals for their financial fresh starts in a diverse work environment.
CE
Admissions Team Lead responsible for coordinating patient access operations at Cedars - Sinai Medical Center. Ensuring efficient registration processes and team performance within a hybrid work model.
Admissions Team Lead overseeing patient access, registration, and compliance in a specialized clinic setting. Leading team workflow and ensuring high - quality patient service standards in a hybrid role.
Sales Supervisor at Toyota Insurance leading a contact center team to achieve sales and retention targets. Overseeing performance, coaching agents, and ensuring compliance with policies.
Call Center Agent providing assistance to clients regarding (care) aids from ProSenio. Responsible for client inquiries and actively improving internal processes.
Customer Advisor handling Entel Chile inquiries via phone and closing sales for mobile and home products. Involves both remote and onsite work in San Miguel, Peru.