VP, Product leading strategy and delivery of contact center technologies and workforce optimization. Transforming legacy systems to modern cloud - based platforms for omnichannel customer engagement.
About the role
- Call Center Representative at Providence Medical Foundation advocating for members and resolving inquiries through various channels. Navigate managed care system while collaborating with internal teams.
Responsibilities
- Support the Call Center Team and internal departments by advocating on behalf of members.
- Help members navigate through the managed care system.
- Resolve customer inquiries through multiple channels.
- Perform data entry to maintain computer systems.
- Upkeep of resources to remain current.
- Coordinate special projects and events.
Requirements
- 2 years Customer service environment.
- Basic MS Windows, Excel, Word, and Outlook experience.
- Experience in a Healthcare setting.
- Customer service experience in a managed care environment.
- IDX experience.
Benefits
- Retirement 401(k) Savings Plan with employer matching
- Health care benefits (medical, dental, vision)
- Life insurance
- Disability insurance
- Time off benefits (paid parental leave, vacations, holidays, health issues)
- Voluntary benefits
- Well-being resources
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Call Center Agent engaging with potential customers and developing sales strategies in a hybrid work environment. Responsible for managing customer relationships and contributing to sales goals.
Call Center Representative for handling inbound customer calls from shareholders and financial professionals. Supporting clients in processing significant financial decisions and providing real - time information solutions.
Manager overseeing performance initiatives for CCO Program & Channel Management at Navy Federal. Collaborating with Digital Channels to enhance communication strategies and member experiences.
Outreach Analyst/Call Center Representative supporting the Peace Corps by providing customer service. Candidates must be located in Texas and hold a secret clearance.
Customer service representative responsible for handling mobile client inquiries and providing excellent service in Lima. In the call center with a full - time contract and a hybrid work setup.
Customer Support role handling mobile customer inquiries via phone in a call center environment. Providing excellent service and growth opportunity within company.
Call Center Agent handling client inquiries for our partner insurance companies. Engage in inbound calls without sales or legal advice while documenting data carefully in CRM systems.
Senior Analyst driving strategic planning at Winover, a credit recovery expert. Focus on operational performance through analytical insights and strategic actions.
Agentes de Atendimento N1 no home office, focados no atendimento de E - commerce chocolate. Trabalhando em equipe e orientando clientes em processos e sistemas.