Customer service representative responsible for handling mobile client inquiries and providing excellent service in Lima. In the call center with a full - time contract and a hybrid work setup.
About the role
- Agentes de Atendimento N1 no home office, focados no atendimento de E-commerce chocolate. Trabalhando em equipe e orientando clientes em processos e sistemas.
Responsibilities
- Handle customer contacts via voice and Microsoft Teams;
- Guide customers in using company systems and the corporate app;
- Explain features, processes, workflows, and operational requirements;
- Assist with sending documentation and clarifying usage rules;
- Handle inquiries related to sensitive shipments (high volume or high value);
- Follow safety and security procedures applicable to the transportation and logistics sector;
- Record interactions, referrals, and information in the system;
- Escalate requests according to the defined support workflow.
Requirements
- High school diploma or equivalent;
- Ability to work in a remote (home office) model;
- Have an appropriate home office workspace (desk, chair, and a quiet environment);
- Reside in São Paulo / Greater São Paulo area;
- Availability to work on-site at the Osasco office when required by the company/management;
- Wired internet connection with at least 10 Mbps (not Wi-Fi);
- Strong verbal and written communication skills;
- Consultative, patient, and solution-oriented profile;
- Ability to explain processes and guide users;
- Availability to work Monday to Friday, 9:00 AM to 6:00 PM.
Benefits
- Meal allowance (food voucher)
- Childcare assistance (children up to 24 months)
- Transportation voucher
- TotalPass
- Life insurance
- Discounts on courses, college/university tuition, and amusement parks.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Support role handling mobile customer inquiries via phone in a call center environment. Providing excellent service and growth opportunity within company.
Call Center Agent handling client inquiries for our partner insurance companies. Engage in inbound calls without sales or legal advice while documenting data carefully in CRM systems.
Senior Analyst driving strategic planning at Winover, a credit recovery expert. Focus on operational performance through analytical insights and strategic actions.
Contact Center Agent at NBT Bank responsible for customer inquiries through various channels. Support customers with account and product information while ensuring a positive experience.
Senior Analyst responsible for providing data - driven insights to enhance call center performance at MFSG Technologies. Collaborating with teams for continuous operational improvement.
Customer Service role in call center providing support via phone for clients. Requires minimum 3 months experience in similar roles and offers comprehensive benefits.
Team Manager managing day - to - day operations for TELUS Health solutions while ensuring performance metrics achievement. Leading, coaching, and developing team members in a customer - focused environment.
Call Center Registered Nurse providing clinical call center services and education for patients at AssistRx. Act as a liaison between healthcare providers, patients, and advocates to answer clinical questions.
Talent Acquisition Agent for Renewal by Andersen focusing on building a talent pipeline. Collaborate with field managers and manage candidate experience through recruitment processes.