Lead Customer Operations Executive driving solutions for Car Finance team. Supporting brokers/dealers in completing financial transactions and improving customer experience.
About the role
- E-Services Associate resolving customer inquiries via chat and email for Prosperity Bank. Providing account maintenance and promoting bank services professionally while maintaining high service quality.
Responsibilities
- Responsible for the resolution of chats and emails from both internal and external customers.
- Perform a wide variety of complex and technical tasks associated with customer transactions within specified time and quality parameters.
- Promote the image of the Bank in a professional and positive manner.
- Takes ownership and ensures timely responses and resolutions of all customer issues, both internal and external through chat and email.
- Provides excellent customer service.
- Performs various account maintenance and transactions related to customer information and/or products.
- Research deposit products and assist customers with product information and services.
- Maintain knowledge of systems used by E Services.
- Handle complaints professionally and assist in meeting customer financial needs.
Requirements
- High School Diploma or GED
- Two years of related experience and/or training; or the equivalent combination of education and experience.
- Customer service or financial services industry experience.
- Must be able to type 55 wpm or more to qualify for this position. A test will be administered.
- Excellent communication and public relations skills.
- Excellent computer skills.
- Well organized.
- Ability to work well under pressure.
- Ability to work overtime as needed or required.
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