Airport Operations Crew providing award - winning customer service to JetBlue Customers at the airport. Managing luggage, ticketing, boarding, and assisting special needs.
About the role
- Lead Operational Excellence Specialist at SimCorp ensuring high-quality service delivery while minimizing client impact. Overseeing incident, problem, and change management in PaaS operations.
Responsibilities
- Serve as the single point of escalation for operational incidents, coordinating resources, running incident bridges, and providing timely communication to stakeholders.
- Lead the execution of Problem Management processes, including Post-Incident Reviews (PIRs), Root Cause Analyses (RCAs), and knowledge base contributions to reduce recurrence and improve service resilience.
- Plan, review, and implement Change Management activities across hosted environments, ensuring all changes are aligned with governance policies and client expectations.
- Collaborate closely with internal teams, global peers, and external vendors/hosting partners to maintain operational performance, address issues, and promote best practices.
- Regularly share knowledge and contribute to the evolution of operational processes to drive continuous improvement across global operations.
Requirements
- 3–5+ years of operational experience with mission-critical services
- ITIL certification or equivalent practical experience in Incident, Problem, and Change Management
- Demonstrated analytical, planning, and decision-making skills
- Proactive, accountable, and collaborative mindset
- Clear and effective written and verbal communication with multicultural teams
- Familiarity with agile methodologies and global team collaboration.
Benefits
- health and dental care
- time off
- Group RRSP/TFSA
- annual discretionary bonus
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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