Airport Operations Crew providing award - winning customer service to JetBlue Customers at the airport. Managing luggage, ticketing, boarding, and assisting special needs.
About the role
- Operations Support Manager at CEVA Logistics driving operational performance through data-led planning and reporting. Acting as a strategic link between Operations, Finance, Planning and Compliance.
Responsibilities
- drive operational performance through data-led planning, reporting and forecasting
- act as a strategic link between Operations, Finance, Planning and Compliance
- translate KPIs, forecasts and cost data into clear, actionable plans
- lead labour, MHE, space and capacity planning in line with forecasted volumes
- deliver accurate KPI dashboards and trend analysis
- identify and lead initiatives to improve efficiency, reduce cost and enhance quality
- act as a key link between Operations, Finance, IT, Compliance and Client teams
- oversee agency relationships, headcount planning, performance reviews and reporting
- provide data-driven insight to support leadership decision-making
- support the development of site support colleagues
Requirements
- strong operational planning and forecasting capability
- experience in high-volume logistics or 3PL operations
- confident working with WMS, Microsoft Office, and advanced Excel for data analysis, KPI production, and performance reporting
- proactive, customer-focused approach with strong problem-solving skills
- commercial awareness to deliver operational excellence
- project management experience or qualifications and Lean/CI knowledge (Green Belt or equivalent) are desirable
- experience in e-commerce or other high-volume environments
- pragmatic, resilient, delivery-driven, and committed to continuous improvement
Benefits
- competitive annual leave entitlement with a fantastic holiday buy scheme
- pension and life assurance
- access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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