Technical Customer Care Specialist providing remote technical support for Cox Automotive products. Engaging with clients through multiple communication channels to resolve product issues.
About the role
- Customer Experience Specialist at Amer Sports supporting customer engagement and helping with inquiries. Collaborating with eCommerce teams to improve online shopping experiences and event support.
Responsibilities
- Join a global leader in sporting goods and outdoor performance.
- Help customers fall in love with brands by delivering outstanding service.
- Collaborate with eCommerce teams to improve online shopping experiences.
- Assist with order and return management.
- Process warranty claims with care and accuracy.
- Respond to customer inquiries across various channels.
- Act as a product advisor to customers.
- Contribute to meeting monthly KPIs and targets.
- Support event planning and execution for Golden Guest events.
- Collaborate on the Golden Guest program roadmap.
Requirements
- **About the Role**
- As a key member of the Customer Experience team, you’ll help customers fall in love with our brands by delivering outstanding service across digital channels. With your focus being on Arcteryx and Salomon, you’ll collaborate with our eCommerce team to improve the online shopping experience and high touch relationship management.**
- **Key Responsibilities**
- **Order & Return Management**: Ensure smooth processing of orders and returns by following established protocols.
- **Warranty Claims**: Assess and process customer warranty requests with care and accuracy.
- **Customer Support**: Respond to inquiries via live chat, email, social media, and phone.
- **Product Expertise**: Become a go-to advisor on our products, helping customers find the perfect fit for their needs.
- **Performance Goals**: Contribute to achieving monthly KPIs and team targets.
- · **Event Support:** Assist in the planning and execution of Golden Guest events, including on-site support.
- · **Program Collaboration:** Work closely with the CRM & Loyalty Manager to refine and execute the Golden Guest program roadmap.
- · **Golden Guest Communication:** Manage all direct communication with Golden Guests, including onboarding, quarterly outreach, event invitations, and responding to inquiries.
Benefits
- **What You Bring**
- **Passion for Sports & Outdoors**: You’re enthusiastic about our products and the active lifestyle they support.
- **Curiosity & Drive**: You’re eager to learn, stay updated on tools and trends, and understand how brands operate.
- **Customer Insight**: You understand consumer behaviour, media habits, and shopping preferences.
- **Exceptional Communication**: You’re confident and personable in both written and verbal interactions, with a warm and professional tone.
- **Relationship Building**: You excel at creating meaningful connections with customers, especially VIPs, and understand the importance of personalized service.
- **Event Support Skills**: You’re comfortable assisting with planning and hosting exclusive events, ensuring every detail contributes to a premium experience.
- **Team Collaboration**: You build strong relationships with colleagues and partners, and contribute positively to team culture.
- **Tech Savvy**: Comfortable with Excel and data sets; experience with SAP is a plus.
- **Why Join Us?**
- Work with globally recognized brands in a fast-paced, supportive environment.
- Gain exposure to digital commerce and cross-functional collaboration.
- Enjoy product discounts and other great perks.
- Be part of a fun, energetic, and open-minded team.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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