Customer Service Agent responsible for addressing client inquiries and enhancing customer loyalty in the energy sector. Utilizing strong service skills and a solution - oriented approach to improve processes.
About the role
- Customer Service Agent handling inquiries around contracts and tariffs for energy customers in Germany. Working in a hybrid model with potential remote work options.
Responsibilities
- You handle customer inquiries — by phone and in writing
- Regarding contracts, tariffs, and billing
- Questions about supplier changes, electricity and gas connections, and their contracts are part of your daily work
- You are the service partner who brings a smile to your customers' faces
Requirements
- Motivation and willingness to learn during our basic training in the first weeks
- Quality and empathy are paramount
- Ability to assist customers effectively on the first call
- Enjoyment in your work
Benefits
- Permanent (open-ended) employment contract
- Working hours between 7:00 AM and 6:00 PM
- Fully paid basic training
- Work-from-home by arrangement
- Personal development opportunities (communication, numeracy, etc.)
- Career progression through talent development
- Financial subsidy for the Deutschlandticket
- Free sports activities in the company gym
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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