Customer Service Specialist at TD support 27 million customers' inquiries. Providing financial advice and solutions through exceptional service.
About the role
- Customer Service Agent supporting customers with inquiries about care products. Engaging in phone and written communication while contributing to process improvements.
Responsibilities
- You are the direct point of contact for all customer concerns and are responsible for telephone and written customer communication
- You advise on our range of care and assistive products and support people in need of care in finding the right product to make everyday life easier
- You receive inquiries and orders professionally and respond to customer needs
- You record care-relevant data in our CRM tool (Salesforce)
- You actively contribute to the best possible support of our customers and take an active role in the ongoing development of our product offering
- You actively and willingly participate in the improvement of internal processes and structures
Requirements
- Ideally you have already gained some experience in customer service and a strong customer-service mindset comes naturally to you
- Desirable — but not required — is experience in the healthcare sector (e.g., medical assistants)
- You have a quick grasp, are reliable and work carefully
- You enjoy advising customers; consultation is your forte
- Positive attitude and openness
- Team player
- You have excellent German language skills and a clear, articulate manner of expression in spoken and written German
- Confident use of PCs and MS Office / CRM programs is a matter of course for you. Knowledge of Salesforce is an advantage but not a requirement.
Benefits
- Flexible working hours and the possibility to work remotely
- A secure job in a fast-growing, socially relevant company in the heart of Berlin (near Tiergarten S-Bahn / Charlottenburg)
- Company-subsidized pension plan and monthly tax-free benefits
- Flat hierarchies and an informal, first-name culture
- 27 days of vacation, increasing to 30 days with continued company tenure
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Lead the energy cost billing & customer service team at Smart Energy Link AG in Switzerland. Drive operational excellence and implement AI - driven solutions in a hybrid work environment.
Customer Care Representative providing outstanding service to customers by addressing inquiries and requests. Engaging with customers to assess needs and make sales recommendations.
Customer Care Representative providing outstanding service to customers by responding to inbound inquiries. Engaging with customers and utilizing software tools to resolve issues and provide accurate responses.
Materials Support Specialist managing logistics and data for aerospace technologies at Tsunami Tsolutions. Ensuring efficient operations and compliance within the sustainment and support team.
Flight Support Agent managing all logistical aspects for flights with Vista Flight Support, ensuring smooth operations and communication. Collaborating with various stakeholders for optimal service delivery.
Flight Support Agent taking care of operational aspects of logistics and ground services for flights. Managing ground arrangements and collaborating with aviation partners in a pivotal role.
Customer Service Representative at Crash Champions ensuring prompt assistance for customer inquiries. Managing phone calls, emails, and providing clerical support in a professional setting.
Training Logistics and Support Specialist supporting observation and training for Northeast Fisheries. Collaborating with fisher teams and managing training information in the US.
Peer Recovery Support Specialist at Gateway Foundation aiding individuals with substance use disorders. Responsibilities include maintaining caseload, conducting assessments, and providing peer support services.