Customer Service Representative responsible for receiving calls from child support clients. Handling inquiries and documenting calls while maintaining compliance with procedures.
About the role
- Customer Service Agent supporting customers with inquiries about care products. Engaging in phone and written communication while contributing to process improvements.
Responsibilities
- You are the direct point of contact for all customer concerns and are responsible for telephone and written customer communication
- You advise on our range of care and assistive products and support people in need of care in finding the right product to make everyday life easier
- You receive inquiries and orders professionally and respond to customer needs
- You record care-relevant data in our CRM tool (Salesforce)
- You actively contribute to the best possible support of our customers and take an active role in the ongoing development of our product offering
- You actively and willingly participate in the improvement of internal processes and structures
Requirements
- Ideally you have already gained some experience in customer service and a strong customer-service mindset comes naturally to you
- Desirable — but not required — is experience in the healthcare sector (e.g., medical assistants)
- You have a quick grasp, are reliable and work carefully
- You enjoy advising customers; consultation is your forte
- Positive attitude and openness
- Team player
- You have excellent German language skills and a clear, articulate manner of expression in spoken and written German
- Confident use of PCs and MS Office / CRM programs is a matter of course for you. Knowledge of Salesforce is an advantage but not a requirement.
Benefits
- Flexible working hours and the possibility to work remotely
- A secure job in a fast-growing, socially relevant company in the heart of Berlin (near Tiergarten S-Bahn / Charlottenburg)
- Company-subsidized pension plan and monthly tax-free benefits
- Flat hierarchies and an informal, first-name culture
- 27 days of vacation, increasing to 30 days with continued company tenure
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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