Senior Technical Consultant - DevOps leading small to medium - sized projects on Salesforce platform. Collaborating with clients and technical architects to implement DevOps solutions for organizational success.
About the role
- Team Lead, Customer Engineering responsible for DSPM operational reliability in client settings at cybersecurity leader Proofpoint. Overseeing technical engagements and mentoring a specialized team in customer engineering.
Responsibilities
- Own operational health and reliability of DSPM across customer environments
- Act as a senior technical point of contact for customers during escalations and complex issues
- Lead technical investigations and clearly communicate findings, impact, and resolution plans to customers
- Serve as a trusted advisor on deployment architecture, operational readiness, and platform limitations
- Define and maintain operational health signals and dashboards for customers and internal teams
- Provide structured, written feedback to Product and Engineering based on production and customer experience
- Lead and mentor a team of Customer Engineers with high standards for technical and communication quality
Requirements
- 8+ years of experience in SRE, DevOps, Platform Engineering, or senior Technical Support roles
- 2+ years of technical team leadership or mentorship experience
- Strong hands-on experience operating cloud-native systems on AWS
- Proven experience debugging complex, distributed systems in production
- Demonstrated ability to communicate clearly and directly with customers in high-pressure situations
- Strong written communication skills, including customer-facing summaries and internal technical documentation
- Experience managing customer escalations end-to-end, from diagnosis through resolution
Benefits
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
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