Hybrid Software Engineer – SRE

at FIS

• Job title: Software Engineer – SRE
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Ansible, Cloud, HAProxy, Linux, Microservices, Oracle, Python, Splunk, Terraform, Go
• Location requirements: Hybrid, Jacksonville, United States

About the role

• Site Reliability Engineer ensuring performance, scalability, and security of production environments at FIS. Collaborating on resilient, self-service platforms for fintech solutions.

Responsibilities

• Manage, tune and support enterprise environments across: AIX: LPARs, PowerVM/VIOS, NIM, storage, tuning Linux: RHEL, SUSE, Ubuntu—performance, security hardening, system services Windows Server: IIS administration, clustering, GPO, patching
• Support and optimize: Oracle databases (RAC, Data Guard, RMAN, SQLNet/capacity tuning) IIS web infrastructure (app and thread pools, SSL/TLS, ARR, logs) Load balancers (F5 BIG‑IP, HAProxy—monitors, iRules/policies) Akamai CDN/WAF, caching, edge configuration
• Ensure operational excellence in backup/restore, patching, DR, and capacity management
• Provide enterprise application support (mission‑critical in‑house systems—performance, reliability, release operations)
• Own, manage, and execute deployments across UAT, Production and DR. Maintain and optimize deployment runbooks, build artifacts, and environment promotion workflows.
• Implement safe‑deployment strategies including blue/green, canary, rolling, and feature‑flag‑based releases.
• Coordinate with development and DevOps teams to ensure deployment readiness, including configuration, dependencies, and release validation.
• Troubleshoot deployment issues, manage rollbacks, and ensure post‑release stability.
• Enhance and maintain CI/CD pipelines to improve deployment predictability, reliability, and auditability.
• Integrate deployment telemetry into observability tools to detect release-related anomalies early.
• Enforce deployment quality gates, configuration consistency, and compliance requirements.
• Support continuous improvement of release processes, reducing manual steps and eliminating deployment toil.
• Monitor system health and respond to incidents with a focus on rapid recovery and root‑cause analysis and long-term remediation
• Administer and optimize monitoring and observability tools including Splunk, Dynatrace, BigPanda, Zabbix, SiteScope, Wireshark and Idera.
• Build and maintain robust logging, metrics and tracing stacks. Develop dashboards, alerts, and automated remediation workflows. Drive post‑incident reviews and continuous improvement initiatives.
• Conduct capacity planning and performance tuning across infrastructure and applications. Identify systemic issues and architect resilient solutions. Collaborate with engineering teams to optimize systems for reliability and performance.
• Automate provisioning and operations using Ansible, PowerShell, Bash, and Python. Implement Infrastructure‑as‑Code using Terraform/Ansible Build internal self‑service tools to reduce manual work.
• Administer IBM Tivoli Workload Scheduler (TWS): workload automation, job streams, monitoring.
• Implement OS/middleware hardening, SSL/TLS certificate management, vulnerability remediation.
• Experience in high compliance environments (SOC2, HIPAA, FedRAMP, ISO27001). Partner with security teams to remediate vulnerabilities and ensure environment hardening.
• Support compliance requirements through automation, logging, and operational controls Follow ITIL processes for change, incident, and problem management.
• Partner with DevOps, application, database, and network teams. Maintain documentation, runbooks, diagrams, and standards. Contribute to release planning, environment readiness, and cross‑team coordination.

Requirements

• 10+ years of experience in SRE, DevOps, or platform engineering roles
• Proven experience building resilient, scalable, and highly available systems
• Expertise with AIX, IBM mainframe, Linux, Windows, Oracle, IIS, F5 load balancers, Akamai
• Experience with Splunk, Dynatrace, BigPanda, Zabbix, SiteScope, Idera, and IBM TWS
• Database tuning, advanced load balancer configuration, Akamai WAF tuning
• Cloud and containerization experience
• Certifications (RHCE, Microsoft, Oracle, F5, Akamai)
• Strong scripting and automation skills. (Python, Bash, PowerShell, Go)
• Familiarity with common enterprise application architectures, including multi‑tier (web/app/db), service‑oriented architecture (SOA), microservices, message‑driven/event‑driven systems, API‑centric integration patterns, and distributed system design principles.
• Translate complex technical concepts into clear, business‑friendly language and communicate expectations, risks, and solutions effectively with clients
• Communicate effectively with clients at all levels—technical and non‑technical—building trust while understanding their goals, constraints, and success criteria, and proactively managing expectations through clear, timely, and transparent dialogue.
• Commitment to continuous improvement.
• Investigating issues across multi‑layered systems, identifying root causes and anticipating blockers before they occur.
• Strong collaboration with cross functional teams (dev, ops, security, product).

Benefits

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits