Customer Success Manager strengthening client relationships for Arago, a consulting group in digital transformation. Managing contracts, client escalations, and ensuring satisfaction with services.
About the role
- Strategic Customer Success Manager partnering with AI model creators to ensure successful initiatives. Leading client engagement and translating objectives into actionable strategies for Prolific's platform.
Responsibilities
- Partnering with frontier AI model creators to ensure the success of their research initiatives, human data/feedback programs, and quality assurance benchmarks
- Serving as a trusted advisor—translating research and business objectives into actionable strategies for Prolific’s platform and services to achieve
- Lead business reviews and executive engagements with clients, building case studies and advocacy stories that highlight how Prolific is driving frontier AI research for them
- Drive continuous improvement of success playbooks, processes, and customer-facing resources, replicating best practices in usage-based models and research workflows
- Spending time face-to-face with customers and with peers in the San Francisco office—collaborating, learning, and growing together in service of shared outcomes
Requirements
- 6+ years in a customer-facing strategic or enterprise customer success (and/or leadership) role, ideally in a business where value is aligned with increased consumption
- Experience developing strategic success plans and orchestrating cross-functional dynamics to drive positive outcomes with customers
- Operational rigor and experience forecasting consumption to identify opportunities, mitigate risk, and measure growth
- Demonstrated success with navigating large organizations, driving adoption and expansion, and cultivating executive relationships/sponsorship
- Strong business acumen and ability to interface with senior customer stakeholders (C-Suite, VP, research leads) as well as technical teams (engineers, data scientists, product owners)
- Fundamental understanding of AI, machine learning, LLMs, or similar concepts—enough to speak credibly about research use cases and value levers
- Desire to play an influential role in a rapidly growing, innovative business—contributing, sharing ideas and expertise, and helping elevate the team around you
Benefits
- Competitive salary
- Equity
- Benefits
- Remote working
- Mission-driven culture
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