Strategic Customer Success Manager at Prolific, partnering with AI model creators for success. Leading adoption and value realization through human data offerings in a hybrid setup.
About the role
- Enterprise Customer Success Manager at Prolific partnering with diverse enterprise customers. Driving adoption, consumption, and expansion of human data offerings across various stakeholders.
Responsibilities
- Managing a portfolio of enterprise accounts
- Executing a land-and-expand motion
- Serving as a trusted advisor
- Leading business reviews and stakeholder engagements
- Contributing to the continuous improvement of success playbooks
- Spending time face-to-face with customers and peers in the San Francisco office
Requirements
- 4+ years in a customer-facing enterprise customer success (and/or leadership) role
- Experience developing success plans and coordinating cross-functional resources to drive positive outcomes with customers
- Operational rigor and experience managing a larger book of business
- Demonstrated success navigating mid-to-large organizations
- Strong business acumen with the ability to interface with technical and business stakeholders
- Fundamental understanding of AI, machine learning, LLMs, or agent frameworks
- A collaborative, growth-oriented mindset
Benefits
- Competitive salary
- Equity
- Benefits
- Remote working options
- Opportunities for professional development
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Enterprise Customer Success Manager collaborating with diverse enterprise customers at Prolific. Driving value realization through human data offerings in a hybrid work environment.
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