Strategic Customer Success Manager at Prolific, partnering with AI model creators for success. Leading adoption and value realization through human data offerings in a hybrid setup.
About the role
- Enterprise Customer Success Manager collaborating with diverse enterprise customers at Prolific. Driving value realization through human data offerings in a hybrid work environment.
Responsibilities
- Partner with a diverse book of enterprise customers
- Drive adoption, consumption, and expansion through a land-and-expand motion
- Own the end-to-end success lifecycle, guiding customers from onboarding to maturity, expansion, renewal, and advocacy
- Collaborate with Prolific's Services, Support, Sales, Solutions Engineering, Product, Marketing, and other teams
Requirements
- 4+ years in a customer-facing enterprise customer success role, ideally in a business where value is aligned with increased consumption
- Experience developing success plans and coordinating cross-functional resources to drive positive outcomes with customers
- Operational rigor and experience managing a larger book of business — tracking health signals, forecasting consumption, and identifying expansion opportunities at scale
- Demonstrated success navigating mid-to-large organizations, driving adoption and expansion, and building strong stakeholder relationships
- Strong business acumen with the ability to interface with technical and business stakeholders
- Fundamental understanding of AI, machine learning, LLMs, or agent frameworks
- A collaborative, growth-oriented mindset and desire to contribute ideas, best practices, and energy to an innovative, fast-moving team
Benefits
- Competitive salary
- Health insurance
- Retirement plans
- Professional development opportunities
- Flexible working arrangements
- Paid time off
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Enterprise Customer Success Manager at Prolific partnering with diverse enterprise customers. Driving adoption, consumption, and expansion of human data offerings across various stakeholders.
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