Inside Sales Manager driving engagement with public sector clients in Germany. Focusing on telephonic outreach and client management with a focus on IT solutions.
About the role
- Senior Manager, Inside Sales managing ShareFile’s Digital Assist Team for eCommerce-driven sales motions at Progress Software. Leading performance tracking, cross-functional collaboration, and operational excellence in a hybrid role.
Responsibilities
- Lead & Scale the Digital Assist Organization by developing the Digital Assist Team, setting clear standards for execution, performance, and accountability
- Build scalable operating models to support growing inbound volumes and evolving eCommerce motions
- Provide senior-level oversight of Buy-Now, Trial, and Sales Contact Request flows to ensure operational excellence and consistent customer experience
- Track DAT KPIs and deliver weekly pacing updates against targets, clearly calling out risks, trends, and corrective actions
- Monitor no-touch metrics to confirm Buy-Now and Trial motions are functioning as designed and producing expected outcomes
- Serve as the Cross-Functional Owner for Inbound Sales, partnering with Marketing, eCommerce Product Manager, and Engineering teams
- Establish disciplined reporting, forecasting, and KPI review cadences for inbound performance
- Promote a culture of experimentation, continuous improvement, and ownership
Requirements
- 5–7+ years of SaaS or digital/inside sales experience, with meaningful exposure to inbound, eCommerce, or product-led growth motions
- 3+ years of people-management experience, leading inside sales, DAT, SDR, or high-velocity teams
- Demonstrated cross-functional leadership, partnering effectively with Marketing, Product, Engineering, and Operations to drive measurable outcomes
- Proven experience owning inbound funnels, KPIs, and performance pacing in a revenue organization
- Strong understanding of Salesforce and inbound lead-management systems
- Ability to translate technical or product changes into clear operational guidance for sales teams
Benefits
- Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan)
- Tuition Reimbursement program
- Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance
- Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
- Flexible paid vacation time, paid day off for your birthday, and company holidays
- A variety of leave plans, including Parental Leave
- Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health
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