Account Manager managing an assigned book of business in commercial insurance at Insurance Office of America. Ensuring retention and supporting new business while providing exceptional customer service and policy management.
About the role
- Join Progress as a German-speaking Inside Account Manager focusing on customer retention. Drive revenue growth across our INFRA product portfolio with strong sales strategies and teamwork.
Responsibilities
- Own and execute customer renewal cycles to minimize churn and maximize retention and expansion
- Act as the primary point of contact for existing customers, ensuring high satisfaction and long‑term value
- Proactively identify upsell and cross‑sell opportunities within the installed base
- Conduct customer presentations and product demonstrations in collaboration with Pre‑Sales
- Tailor messaging to customer business needs and clearly articulate value propositions
- Maintain accurate pipeline, forecasts, and activity tracking in CRM
- Provide regular and reliable forecast updates to management
- Collaborate with marketing, customer support, and other departments to ensure a seamless customer experience
- Share insights and feedback with the team to enhance overall sales and customer retention strategies
Requirements
- Fluent in both written and verbal in German
- Solid sales experience, with a focus on both new business development and retention
- Proven track record of meeting or exceeding sales targets in a similar role
- Outstanding time-management skills
- Excellent communication and interpersonal skills
- Strong negotiation and closing skills
- Willing to travel on ad hoc basis to customer and channel engagements, support tradeshows, events, and companywide activities
- Familiarity with CRM tools and sales software
- Ability to work independently and as part of a team
- Results-driven with a customer-centric approach
- Experience in new business development alongside renewals
- Exposure to 2‑tier distribution / partner ecosystems
- Willingness to travel occasionally for customer meetings, partner events, or trade shows
Benefits
- Competitive compensation package
- Employee Stock Purchase Plan
- 30 days paid annual leave
- Extra day off for your birthday
- 2 volunteer days per year
- Premium healthcare, dental care, and pension insurance
- On‑site gym and co‑funded Multisport card
- Flexible working hours and hybrid work model
- Free underground parking (including bikes and e‑scooters)
- On‑site daycare
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Account Manager/CSR managing new and renewal insurance accounts in a hybrid US role with flexible work options. Responsible for maintaining relationships with coworkers and carriers.
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