Engineer supporting operational readiness across T - Mobile's production network by resolving complex issues. Contributing to network stability, readiness, and the ability to scale support across the organization.
About the role
- IT Support Engineer providing technical support for hardware, software, and network issues. Joining a growing Managed Services team at ProArch in a hybrid workplace setting.
Responsibilities
- Provide **end-user technical support** across client environments for hardware, software, and network issues.
- **Troubleshoot and resolve** issues related to PC hardware, operating systems, and common business applications (e.g., Microsoft Office).
- Perform **server and workstation administration**, including patching, monitoring, and performance optimization.
- Manage **initial PC setup, imaging, and configuration** for new users and devices.
- Support and configure **VPNs and remote workplace connections**.
- Perform **malware detection and remediation** to maintain endpoint security.
- Administer and troubleshoot **Microsoft Intune and Autopilot** deployments.
- Manage and support **Microsoft 365** services including Exchange Online, Teams, and SharePoint.
- Assist in **Microsoft Azure** resource management and access controls.
- Receive and process **tickets triggered by event monitoring**, ensuring timely triage, resolution, or escalation as needed.
- Maintain accurate and timely documentation including **timesheets, tickets, and reports**.
Requirements
- 2–5 years of experience in **IT support, helpdesk, or managed services** environments.
- Strong knowledge of **Windows operating systems** and **Microsoft 365 ecosystem**.
- Hands-on experience with **Microsoft Intune, Autopilot**, and **Azure** administration.
- Solid understanding of **network connectivity, VPNs, and remote desktop support**.
- Proficiency in **PC imaging, software deployment**, and endpoint management.
- Ability to handle multiple priorities and deliver results in a **fast-paced, SLA-driven** environment.
- Excellent **communication and problem-solving skills** with a customer-first mindset.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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