Technical Operations Engineer providing support and troubleshooting for high-value clients in a fintech setting. Collaborate across teams, manage incidents, and enhance expertise in operations and security.
Responsibilities
Be the first line of defence: Use documented runbooks to resolve technical and security issues swiftly
Monitor and act: Utilise tools like Datadog to track systems and respond to alerts
Escalate smartly: Utilise the Incident Management system to report incidents
Collaborate cross-functionally: Work with Security and Engineering teams
Grow expertise: Learn how PPRO’s products, systems, and operations work
Requirements
Problem-solving mindset with a learning-first approach
Security awareness in operational contexts
Curiosity for systems, monitoring, and modern tooling
Strong written/spoken English communication skills
Collaborative attitude and adaptability
Willingness to join a 24/7 shift rotation covering weekends
Benefits
Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation
30-day holiday allowance
work from abroad policy, enabling employees to work remotely for up to another 30 days per year
3,000 BRL annual budget for professional growth
leadership cafés and on-the-job training
various insurances including life and health + dental plan
BRL 54/ day for meal vouchers
Enhanced family leave
Transportation Voucher for commuting costs
Gym membership contribution
Attractive discounts to restaurants, stores and events
Mental Health Platform with therapy and courses
SESC education, health, culture, and social assistance programs
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