Lead Customer Operations for a rapidly growing B2B SaaS company aiming to enhance customer experience through AI - based solutions. Ensure strategic alignment and operational excellence while building a high - performing team in a hybrid setting.
About the role
- President / General Manager leading manufacturing operations for an export-oriented company. Focus on driving efficiency and profitability in seafood processing and related industries.
Responsibilities
- Transition operations from volume-focused to margin-focused by optimizing product mix and reducing wastage
- Improve manufacturing efficiencies through lean practices, yield optimization, and cost control amid volatile material prices
- Oversee global fish procurement, international shipping, and overall supply chain management
- Closely monitor input costs, selling prices, and COGS alignment to protect gross margins
- Manage forex risks and other financial factors impacting profitability
- Work closely with the CFO to analyze financial data, reconcile inventory valuations, and optimize the balance sheet
- Re-establish and enforce budget and expense controls across all departments
- Ensure accurate, timely, and transparent reporting to management and the Board
- Oversee export operations across Europe, Japan, Asia, and emerging markets
- Ensure quality control compliance and prevent unauthorized process changes
- Stop talent attrition and ensure knowledge transfer across teams
- Build a collaborative leadership culture, promoting teamwork, communication, and accountability
- Inspire teams to contribute ideas and improve coordination and overall operational performance
- Adopt governance practices consistent with that of publicly listed companies
Requirements
- Minimum 10 years in manufacturing, with at least 3 years in a senior leadership role
- Experience in seafood processing, tuna canning, or food manufacturing, with flexibility for FMCG, poultry, meat, or frozen food industries
- Experience in low-margin, high-volume environments
- Proven P&L ownership experience
- Strong financial acumen, with the ability to work closely with finance teams and CFOs
- Ability to operate at both plant and executive level (“speak the language of the plant manager and the CFO”)
- Experience in turnaround situations is preferred
- Exposure to international exports, particularly in Asia, Japan, and Europe, is important; however, candidates with general export experience or strong leadership in manufacturing may also be considered.
- Experience managing supply chain complexities, including shipping rates, tariffs, and currency fluctuations
- Familiarity with listed company regulations is a plus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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