Senior technical lead for Pega - based workflow and contact center platforms at DTFS. Designing and enhancing applications while providing architectural guidance and mentorship to developers.
About the role
- Customer support professional assisting clients with technology solutions at Positivo Tecnologia. Engaging with customers to resolve inquiries and ensure quality assistance.
Responsibilities
- Attend to customers, clarifying questions about Positivo Tecnologia products and services
- Record, analyze and forward requests via internal system
- Identify issues and pursue quick, efficient solutions for the customer
- Follow area procedures and guidelines, ensuring quality in service
- Comply with company policies, rules and processes
- Operate in accordance with safety and risk-prevention practices.
Requirements
- High school diploma
- Experience in customer service and problem resolution
- Basic computer skills
- Good communication and organizational skills
- Comfortable using systems and technology.
Benefits
- Health and dental plans
- Zenklub: health and wellness platform, including psychological counseling
- Casa da Saúde: medical and dental consultations, plus clinical exams
- Gympass
- Cafeteria or
- Pharmacy discounts
- Medical Emergencies: agreement with the health plan for home or telephone care
- Semi-flexible schedule
- Hybrid work
- Childcare assistance and maternity kit
- Discounts at Universidade Positivo (UP) — for employees and dependents
- Saber Mais: Professional Development Portal
- Discounts at Colégio Positivo for employees' children
- PPR (profit-sharing/performance bonus)
- Good Card: benefit card accepted at over 130,000 establishments
- Life insurance
- Payroll-deductible loan
- Private pension plan
- Transportation allowance or parking
- Parceiro Positivo: website with discounts on our products
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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