Senior technical lead for Pega - based workflow and contact center platforms at DTFS. Designing and enhancing applications while providing architectural guidance and mentorship to developers.
AT
Hybrid Call Center Bilingual Sales and Retention Representative, English/Spanish
Posted 5 days ago
About the role
- Call Center Bilingual Sales and Retention Representative specializing in customer acquisition and service at AT&T. Engaging with customers in both English and Spanish, providing solutions and enhancing their service experience.
Responsibilities
- Handle customer interactions (calls, chats, emails) in a fast-paced environment
- Identify upselling opportunities and close deals to reach your sales and commissions targets
- Accurately resolve issues related to service, billing, payments, and collections
- Explain bills and product features clearly
- Troubleshoot basic problems and seek higher support if needed
- Build customer confidence and loyalty by resolving issues
- Support various customer inquiries, including technical issues
- Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime
- Paid training to set you up for success
Requirements
- Commissioned sales experience highly preferred
- Unwavering Customer Focus
- Strong Work Ethic
- Adaptability
- Problem-Solving Skills
- Attention to Details
- Verified internet service with a minimum of 12mb upload speed and 18mb download speed
- Established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection)
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
- Tuition reimbursement program
- Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
- Paid Parental Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Work From Home (WFH)
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer service agent handling calls for mobile clients, providing support and generating service offers. Role involves direct client interaction to ensure excellent service standards.
Telefonischer Kundenberater im Bereich der gesetzlichen Krankenversicherung mit Home - Office - Möglichkeiten. Betreuung von Versicherten und Dokumentation von Anfragen in Mannheim.
Customer support professional providing assistance with products and services at Positivo Tecnologia. Involves client interaction, problem - solving, and adhering to protocol standards.
Customer Service Agent in Lisbon, Portugal managing customer inquiries through calls and emails. Assisting clients with loan processes and ensuring excellent service levels.
Call Center Agent managing inbound inquiries for Mastercard and Visa credit card services. Based in Saarbrücken or Homburg/Saar with options for part - time or full - time.
Call Center Specialist scheduling patient care appointments and facilitating communication between patients and clinical staff. Managing medical office processes and maintaining patient records efficiently.
Culinary Call Center Representative at UW Health plays a key role in patient meal order processing. This position offers remote flexibility for Wisconsin and Illinois residents after training.
ATC Telephonic Advisors for Entel Chile providing personalized solutions. Hybrid modalidad after 2 months with excellent benefits.
Customer support professional assisting clients with technology solutions at Positivo Tecnologia. Engaging with customers to resolve inquiries and ensure quality assistance.