Senior technical lead for Pega - based workflow and contact center platforms at DTFS. Designing and enhancing applications while providing architectural guidance and mentorship to developers.
About the role
- Customer support professional providing assistance with products and services at Positivo Tecnologia. Involves client interaction, problem-solving, and adhering to protocol standards.
Responsibilities
- Assist customers, addressing questions about Positivo Tecnologia's products and services
- Log, analyze, and route requests through the internal system
- Identify issues and pursue fast, effective solutions for the customer
- Follow departmental procedures and guidelines, ensuring quality service
- Comply with company policies, rules, and processes
- Operate in accordance with safety and risk-prevention practices.
Requirements
- High school diploma or equivalent
- Experience in customer service and problem resolution
- Basic computer skills
- Good communication and organizational skills
- Comfortable working with systems and technology
Benefits
- Health and dental insurance plans
- Zenklub: health and wellness platform, including psychological counseling
- Casa da Saúde: medical and dental consultations, as well as clinical tests
- Gympass
- On-site cafeteria
- Pharmacy discounts
- Emergency Medical Services: health plan partnership for in-home or telephone care
- Semi-flexible working hours
- Hybrid work (on-site and remote)
- Childcare assistance and maternity kit
- Discounts at Universidade Positivo (UP) for employees and dependents
- Saber Mais: professional development portal
- Discounts at Colégio Positivo for employees' children
- PPR (performance-based bonus)
- Good Card: benefit card accepted at over 130,000 establishments
- Life insurance
- Payroll-deductible loan
- Private pension plan
- Transportation allowance or parking
- Parceiro Positivo: website offering discounts on our products
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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