Customer service representative managing active and receptive calls for debt negotiation in telecommunications. Role involves providing solutions and utilizing systems for effective communication.
About the role
- Collections Specialist managing accounts receivable for PolyNovo, focusing on customer relationships and invoice management. Working closely with Finance team to ensure timely and accurate reports.
Responsibilities
- Send email notices for past due invoices over 30 days
- Call customers for past due invoices over 60 days
- Contact customers for ACH remittance confirmation
- Handling customer inquiries regarding invoices and payments
- Strengthen and grow relationships with customers by continuously communicating via phone and email regarding past due invoices
- Resolve account discrepancies and disputes
- Creation of summary aging reports in Excel as requested by the customer and internal staff
- Provide detailed notes of each customer account that are past due
- Provide weekly notes for customers that are over 60 days
- Provide bi-monthly notes for customers that are over 30 days
- Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
- Continue to update the AP contact master list
- Work with the Sales Representatives on customer accounts
- Resolve any issues
- Apply outstanding credits
- Help with releasing the daily invoices by checking each invoice entry in MYOB against the O&M report to ensure there are no variances before releasing the invoice
- Make daily check deposits to the bank
Requirements
- Minimum of 2 years of Business-to-Business collections experience
- System savvy with Excel and have a knack for warm collections
Benefits
- 401k plan with company match
- Comprehensive medical, dental, and vision insurance for employees and their families
- Generous paid time off, 12 company holidays, and two paid Nurture days per year
- Parental leave for primary and secondary caregivers
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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