Hybrid Marketing Account Manager

at POD Marketing Inc.

• Job title: Marketing Account Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: CA$65,000 - CA$100,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Calgary, Canada

About the role

• Account Manager creating marketing strategies for diverse client accounts at POD Marketing. Fostering client relationships and managing strategic initiatives to drive measurable growth in Calgary, Alberta.

Responsibilities

• Manage a diverse portfolio of accounts, developing trustworthy and long-lasting relationships with clients.
• Act as the primary point of contact for clients, providing timely and tailored solutions to individual needs.
• Build and execute customized quarterly marketing strategies for clients, aimed at achieving their specific goals.
• Drive portfolio growth by identifying upsell opportunities.
• Resolve conflicts and challenges faced by clients in a prompt and effective manner.
• Oversee financial aspects of client accounts, including invoicing and budget management.
• Support the optimization of sales systems and processes, including management and refinement of CRM tools.
• Track and report on sales account targets, aligning them with company objectives and making adjustments as needed.
• Monitor relevant sales and account metrics, suggesting actions for improvement and identifying opportunities for growth.
• Collaborate with internal stakeholders and external partners to deliver comprehensive services and drive future growth.
• Travel to client meetings, trade shows, and conferences, sometimes including speaking engagements.

Requirements

• Legally able to work in Canada and located in Calgary, AB
• Bachelor’s degree or diploma in Business Administration, Communications, or a related field, or equivalent corporate work experience
• 2+ years of experience in customer service or hospitality (serving or bartending experience is considered a strong asset)
• Minimum of 2 years' experience in an Account Management or similar client-facing role
• Proven track record in achieving growth and retention goals
• Strong understanding of marketing strategies, including PPC, SEO, social media, and email marketing
• Experience with sales processes and CRMs like Salesforce, Accelo, or Basecamp is an asset
• Exceptional communication and interpersonal skills
• Strong analytical skills with the ability to make data-driven decisions
• Prior experience in a marketing agency environment is an asset
• Expertise in contract negotiation and renewals
• Advanced understanding of sales enablement tools and reporting is an asset

Benefits

• three weeks of paid vacation
• twelve flex days
• a Passion Day to spend however you choose
• a company-wide MeMonday to prioritize mental health
• thirty-day remote work policy for when you need a change of scenery
• twenty-six hours of paid volunteer time each year
• comprehensive benefits package that includes health, dental, vision, and spending accounts
• access to mentorship, leadership programs like LEAD, and ongoing learning opportunities