Junior CRM Assistant at Bequest Academy managing customer relationships and optimizing CRM processes for better client engagement. Supporting marketing and sales teams in client retention and data analysis.
About the role
- Customer Success Specialist responsible for managing customer contracts and ensuring mutual success for Pluralsight. Driving client engagement and anticipating customer needs throughout their lifecycle.
Responsibilities
- Drive forward Pluralsight’s Client Engagement Model to ensure customer and Pluralsight’s mutual success.
- Anticipate customer needs and proactively forecast and mitigate risk throughout the customer life cycle, ensuring a streamlined renewal and negotiation process, and ultimately positioning your accounts for growth
- Maintain and lead periodic check-ins with key customers to ensure they're receiving the most value from the product/service.
- Partner with cross-functional teams, including sales, to identify growth opportunities and ensure a seamless customer journey.
- Provide advanced product information and use your expertise to recommend the right services and configurations to meet each customer's specific needs.
Requirements
- Requires a minimum of 2 years of experience in Success and Renewals.
- Strong negotiation, prioritisation, and relationship building skills.
- B2B SaaS experience; familiarity with SaaS renewal motion
- Experience with Gainsight, Salesforce, and Gong is preferred
- Comfortable using a variety of communication methods (sending outbound emails, making outbound phone calls, conducting virtual meetings, leading webinars, etc.)
Benefits
- Competitive compensation packages
- Medical coverage
- Unlimited PTO
- Wellness reimbursements
- Pluralsight subscription
- Professional development funds
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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