Customer Service Advisor in Stoke helping new customers connect their products and services via phone. Providing support for initial queries related to setup and first bills.
About the role
- Customer Experience Account Manager at Plenful, transforming healthcare operations through AI technology. Focusing on customer satisfaction, relationship management, and project oversight.
Responsibilities
- Proactively monitor account health indicators and engage customers
- Serve as the primary point of contact for customers
- Build and maintain strong, long-lasting client relationships
- Oversee and track progress of customer implementations for new use cases
- Proactively identify and pursue opportunities for contract expansion
- Set a high standard for clarity, responsiveness, and professionalism in all customer interactions
- Lead data-driven optimization efforts and analysis
Requirements
- 3+ years in Account Management, Customer Success, Enterprise Sales, Management Consulting, or related field, ideally in SaaS, healthcare technology, or healthcare
- Proven track record in managing customer relationships, driving adoption, achieving account retention goals, nurturing account expansion opportunities
- Familiarity with healthcare operations and regulatory compliance (e.g., HIPAA, 340B Drug Pricing, Prior Auth)
- Proficient in CRM systems (e.g., Salesforce) and customer success platforms
- Experience with data analysis and reporting tools is preferred
- Ability to interpret and leverage data to measure value/calculate ROI for customers, support decision-making, optimize customer outcomes, recommend strategic actions
- Demonstrated ability to coordinate and manage projects across multiple stakeholders
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Ability to work collaboratively across functions
- Highly organized, able to manage multiple accounts, and prioritize tasks independently
- A genuine interest in healthcare and making the industry more efficient
- Excitement to see and learn the company-building process firsthand
Benefits
- unlimited PTO
- health insurance
- meal stipend
- health & wellness stipend
- team offsites
- 401K matching
- stock options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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