Collections Team Leader at Plenti overseeing customer-focused arrears management and leading a team of Collections Specialists. Driving efficient and compliant processes in the dynamic fintech sector.
Responsibilities
Lead, coach, and support a team of Collections Specialists to deliver consistent, high-quality outcomes
Manage daily workflows, scheduling, task allocation, and queue management
Monitor team and individual performance, conduct regular one-on-ones, and address performance challenges
Ensure accurate documentation, payment arrangements, and effective recovery actions
Act as the main escalation point for complex or sensitive accounts
Provide guidance on case strategies, hardship management, and referrals to external recovery partners
Collaborate with Legal and Compliance teams on high-risk or complex matters
Identify opportunities to improve collections processes, efficiency, and customer outcomes
Support system enhancement and automation initiatives
Ensure compliance with NCCP, Privacy, AML/KYC, and ASIC regulations
Build team capability through ongoing training and regulatory awareness
Conduct quality assurance checks and support remediation activities
Collaborate with Hardship, Credit, Customer Support, Legal, and external partners
Requirements
3+ years’ experience in collections, including 1+ year in a leadership or senior role
Strong knowledge of collections, credit risk, and financial services regulations
Proven ability to coach and lead teams effectively
Experience handling complex arrears, hardship, and recovery cases
Proficiency in collections systems and CRM platforms
Strong communication, problem-solving, and organisational skills
Benefits
flexible working and volunteer and study leave to develop your skills
Chargé(e) de Crédit et Recouvrement role at Ravago focusing on client credit analysis and proactive debt recovery actions. Significant responsibilities in managing financial health through structured credit follow - up.
Collections Representative I managing past - due accounts at Canon Financial Services in a hybrid role. Responsible for customer service and maximizing account resolution within the required timeframe.
Senior Analyst focusing on collections and credit recovery strategies at Omni. Aiming to enhance credit processes through effective analysis and negotiation.
Support collection routines in a collaborative environment with the aim to enhance operational performance. Work within a team to manage performance indicators and reporting.
Manager of Revenue cycle at Medtronic enhancing strategies to deliver revenue targets in Patient Financial Services. Collaborating with departments and managing processes in healthcare insurance collections.
Collections Manager at Ashland Credit Union managing daily workflows and supervising the collections department. Coordinating with Chief Risk Officer and ensuring compliance with collection procedures.
Assistente de Cobrança na Votorantim atuando em atendimento de clientes inadimplentes. Focado em estratégias de renegociação e recuperação de dívidas com comunicação positiva.
Credit and Collections Manager overseeing credit granting and risk management over financial data. Collaborating with sales and finance teams while managing customer credit evaluations and collections.
Early Stage Collections Specialist responsible for counseling borrowers on loan solutions in hybrid work setup. Contributing to mortgage servicing at Carrington Mortgage Services with customer - focused approach.
Chargé de gestion et recouvrement managing client relationships and payments in Guadeloupe. Responsible for client follow - ups, dispute management, and administrative tasks within a dynamic team.